06-22-2015 06:22 AM
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  1. Dumitrescu Stefan's Avatar
    Dumitrescu Stefan
    Hello guys, i just picked up my s6, and it shows that a update is avaliable, when i try to do it on the phone, when restarting, a android logo and an exclamation mark show up and it fails, when i try to do it with smartswitch, it gets stuck after it downloads it..
    What can I do guys?
    Thanks
    06-17-2015 02:19 AM
  2. jcp007's Avatar
    jcp007
    Trusted Member
    Welcome to the AC Forums. Which carrier are you on? Is it a US carrier?
    06-17-2015 06:30 AM
  3. Dumitrescu Stefan's Avatar
    Dumitrescu Stefan
    No, I am on Vodafone, Eastern Europe!
    06-18-2015 06:56 PM
  4. KevColossal's Avatar
    KevColossal
    I had the same issue with my GS6. You can go to a Samsung experience shop and they'll help you out.

    Posted via the Android Central App
    06-18-2015 08:20 PM
  5. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by Dumitrescu Stefan
    No, I am on Vodafone, Eastern Europe!
    Try the following one at a time, waiting to see how the device responds:

    Reboot

    volume down rocker+home button+power button

    Clear Cache Partition

    Turn the device off.

    Volume up rocker+home button+power button

    In Manual Mode, use volume rocker to toggle to Clear Cache Partition. Power button to select.

    When done, again use the volume rocker to Reboot. Power button to select.

    Lastly, if these steps don't help, try a factory reset.
    06-18-2015 08:30 PM
  6. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by Dumitrescu Stefan
    No, I am on Vodafone, Eastern Europe!
    Try the following one at a time, waiting to see how the device responds:

    Reboot

    volume down rocker+home button+power button

    Clear Cache Partition

    Turn the device off.

    Volume up rocker+home button+power button

    In Manual Mode, use volume rocker to toggle to Clear Cache Partition. Power button to select.

    When done, again use the volume rocker to Reboot. Power button to select.

    Lastly, if these steps don't help, try a factory reset.
    06-18-2015 08:31 PM
  7. Dumitrescu Stefan's Avatar
    Dumitrescu Stefan
    Why am I unable to update my S6?-photo-6-22-15-12.26-pm.jpgClick image for larger version.  Name: Photo on 6-22-15 at 12.26 PM.jpg  Views: 10  Size: 131.2 KB  ID: 182951
    Guys, after the volume down - home and power i am stuck in this downloading screen, saying odin mode...
    06-22-2015 04:29 AM
  8. Dumitrescu Stefan's Avatar
    Dumitrescu Stefan
    Done, i am out, after i do the volume down thing it boots into download mode, i don`t see any cache partiton..
    06-22-2015 04:31 AM
  9. jcp007's Avatar
    jcp007
    Trusted Member
    Originally Posted by Dumitrescu Stefan
    Done, i am out, after i do the volume down thing it boots into download mode, i don`t see any cache partiton..
    You have to turn the device off and follow the steps above.
    06-22-2015 06:22 AM
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