1. n813ca's Avatar
    I have not dropped my phone in the 5 days I have owned it. In fact it hasn't left the house as we are getting construction done on the house. I noticed a crack across the back side of the phone. Thoughts on what Verizon or Samsung will do about it.


    Sent from my SM-G920V using Tapatalk
    06-18-2015 10:09 AM
  2. jcp007's Avatar
    I have not dropped my phone in the 5 days I have owned it. In fact it hasn't left the house as we are getting construction done on the house. I noticed a crack across the back side of the phone. Thoughts on what Verizon or Samsung will do about it.
    https://images.tapatalk-cdn.com/15/06...6b628dfa65.jpg

    Sent from my SM-G920V using Tapatalk
    Warranty claim? This might be an option since they would have no way to tell whether it's a defect. You could try in the store. Call carrier support.

    Posted via My Samsung Galaxy S6 Handheld Device
    06-18-2015 10:45 AM
  3. Gator352's Avatar
    Just say no to crack.

    Posted via the Android Central App
    06-18-2015 02:38 PM
  4. loraque's Avatar
    Walk it in to the store, and try to get a new one. You might be in a bind if they can spot any indication of a drop, or pressure induced crack (something heavy smashing it or whatever). Try to do it sooner rather than later though. I doubt Samsung would do anything, but with only a few days out, you are well within normal return processes at the store.
    06-18-2015 02:43 PM
  5. jcp007's Avatar
    Just say no to crack.

    Posted via the Android Central App
    And don't step on one.

    Posted via My Samsung Galaxy S6 Handheld Device
    nickeedoo likes this.
    06-18-2015 03:03 PM
  6. Gator352's Avatar
    And don't step on one.

    Posted via My Samsung Galaxy S6 Handheld Device
    Are you saying I'll break my mother's back? huh?

    Posted via the Android Central App
    06-18-2015 03:35 PM
  7. n813ca's Avatar
    They mailed them to me. The store said they couldn't help me

    Sent from my SM-G920V using Tapatalk
    06-19-2015 10:23 AM
  8. felloffthetruck's Avatar
    Just say no to crack.

    Posted via the Android Central App
    If I had said no to the "Crack" many years ago, I would not be so broke today. and I'm not talking about the smoking kind.
    06-19-2015 12:54 PM
  9. Gator352's Avatar
    If I had said no to the "Crack" many years ago, I would not be so broke today. and I'm not talking about the smoking kind.
    LOL!

    Posted via the Android Central App
    06-19-2015 02:26 PM
  10. jcp007's Avatar
    If I had said no to the "Crack" many years ago, I would not be so broke today. and I'm not talking about the smoking kind.
    Crackerjack can be pretty addicting. The upside is there is a prize at the bottom of the box.
    06-19-2015 08:32 PM
  11. n813ca's Avatar
    Thank you for all your guys help. Very helpful. Lol

    Sent from my SM-G920V using Tapatalk
    06-20-2015 07:36 AM
  12. Gator352's Avatar
    Crackerjack can be pretty addicting. The upside is there is a prize at the bottom of the box.
    The surprise is a Crack on your S6!

    Posted via the Android Central App
    06-20-2015 06:52 PM
  13. Gator352's Avatar
    Thank you for all your guys help. Very helpful. Lol

    Sent from my SM-G920V using Tapatalk
    The only thing you can do is take it to the store or call Samsung to see what your options are. Sorry it happened though.

    Tell them at the store you're going to go Crackerjack on them if they don't do something.

    Posted via the Android Central App
    06-20-2015 06:57 PM
  14. jcp007's Avatar
    At the very worst, try a warranty exchange.
    06-20-2015 09:39 PM
  15. n813ca's Avatar
    I was going to have them send me another phone but the guy warned me that if they did and decided it wasn't covered they would charge me $699 for the phone. I know the phone hasn't been neglected, but I wasn't sure if I wanted to take the chance

    Sent from my SM-G920V using Tapatalk
    06-20-2015 10:02 PM
  16. jcp007's Avatar
    I was going to have them send me another phone but the guy warned me that if they did and decided it wasn't covered they would charge me $699 for the phone. I know the phone hasn't been neglected, but I wasn't sure if I wanted to take the chance

    Sent from my SM-G920V using Tapatalk
    You could try a case to cover it. A cover would be cheaper than full replacement cost especially if the function is not an issue.
    06-20-2015 10:21 PM
  17. n813ca's Avatar
    I am definitely considering that. I am a little concerned is it going to get worse or cause problems later. The phone is only 6 days old

    Sent from my SM-G920V using Tapatalk
    06-20-2015 10:32 PM
  18. felloffthetruck's Avatar
    I am definitely considering that. I am a little concerned is it going to get worse or cause problems later. The phone is only 6 days old

    Sent from my SM-G920V using Tapatalk
    Take it back and exchange it for a new one with no crack if it is only 6 days old. Where did you purchase it at?
    06-21-2015 11:21 AM
  19. n813ca's Avatar
    I called *611

    Sent from my SM-G920V using Tapatalk
    06-21-2015 12:09 PM
  20. dpham00's Avatar
    If it was received defective then you can tell Verizon.


    On my note 3 order, it came with a box but no phone. At the end of the day Verizon refunded the charge and reset my upgrade

    Sent from my Verizon LG G4
    06-21-2015 02:07 PM
  21. Gator352's Avatar
    If it was received defective then you can tell Verizon.


    On my note 3 order, it came with a box but no phone. At the end of the day Verizon refunded the charge and reset my upgrade

    Sent from my Verizon LG G4
    I remember that post. That was awhile ago!

    Posted via the Android Central App
    06-21-2015 04:02 PM
  22. n813ca's Avatar
    I am waiting to hear back from *611. I have had Verizon for 14 years they had better make the right decision

    Sent from my SM-G920V using Tapatalk
    06-21-2015 09:02 PM
  23. jcp007's Avatar
    I am waiting to hear back from *611. I have had Verizon for 14 years they had better make the right decision

    Sent from my SM-G920V using Tapatalk
    Since you are a long time customer, my bet is on the one that works best in your favor.
    06-21-2015 09:38 PM
  24. n813ca's Avatar
    I agree and that is what I am betting on. I Will let you know Monday

    Sent from my SM-G920V using Tapatalk
    06-21-2015 09:39 PM

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