1. German Silva's Avatar
    Hi to all. I got an S6 (the normal one) on wednesday (June 17). I was really happy with the quality. I got a great battery life these days (4 hours and 40 mins of screen time). I was really very happy with the device. Yesterday I was inspecting all the phone and when I got into the home button I was really suprised. The home button is full of hairline scratches. I didn´t put it in my pocket because I was waiting for a case and a screen protector. I was very sure to don´t leave it on a dangerous surface or something that could damage the button. Also, it has like a spot or a stain in the middle of the home button, like if it was used for a long time. It´s very frustating that my brother has an iPhone 6 and I saw his home button (Touch ID) and there is no singe scratch. He has the iPhone from Christmas and he don´t use any protection. Though I don´t like iPhones very much, so that´s why I bought the S6. I`m really dissapointed from this. Less than 48 hours and the first problems presented.
    My question, is there anybody else with this problem? What can I do?
    06-20-2015 10:01 PM
  2. MattKerwin's Avatar
    Maybe you got a "restocked" phone?

    Either way...I'd go back to your carrier and seek a replacement

    Posted via the Android Central App
    German Silva likes this.
    06-20-2015 10:26 PM
  3. jcp007's Avatar
    Hi to all. I got an S6 (the normal one) on wednesday (June 17). I was really happy with the quality. I got a great battery life these days (4 hours and 40 mins of screen time). I was really very happy with the device. Yesterday I was inspecting all the phone and when I got into the home button I was really suprised. The home button is full of hairline scratches. I didn´t put it in my pocket because I was waiting for a case and a screen protector. I was very sure to don´t leave it on a dangerous surface or something that could damage the button. Also, it has like a spot or a stain in the middle of the home button, like if it was used for a long time. It´s very frustating that my brother has an iPhone 6 and I saw his home button (Touch ID) and there is no singe scratch. He has the iPhone from Christmas and he don´t use any protection. Though I don´t like iPhones very much, so that´s why I bought the S6. I`m really dissapointed from this. Less than 48 hours and the first problems presented.
    My question, is there anybody else with this problem? What can I do?
    Sorry, haven't had the issue. You try an exchange.
    German Silva likes this.
    06-20-2015 10:26 PM
  4. German Silva's Avatar
    Guys, just tell me if I´m over reacting. Judge it by yourselfScratches on home button?!-11311701_10204462652278606_758400104_n.jpg
    HIV likes this.
    06-20-2015 10:35 PM
  5. German Silva's Avatar
    06-20-2015 10:36 PM
  6. German Silva's Avatar
    06-20-2015 10:36 PM
  7. German Silva's Avatar
    Sorry, haven't had the issue. You try an exchange.
    Man, just posted the pics, what do you think?
    06-20-2015 10:37 PM
  8. German Silva's Avatar
    Maybe you got a "restocked" phone?

    Either way...I'd go back to your carrier and seek a replacement

    Posted via the Android Central App
    MattKerwin jsut posted the pics, what do you think?
    06-20-2015 10:37 PM
  9. jcp007's Avatar
    Man, just posted the pics, what do you think?
    Those are pretty bad. I would try a store exchange.
    German Silva likes this.
    06-20-2015 10:47 PM
  10. German Silva's Avatar
    Yes! And that´s more ridiculous when I have used it for less than 3 days!
    06-20-2015 10:49 PM
  11. jcp007's Avatar
    Yes! And that´s more ridiculous when I have used it for less than 3 days!
    True but when millions of devices are manufactured and sold. Sometimes QC is not always at 100% at each point in the logistics process before it gets to the customer.
    German Silva likes this.
    06-21-2015 08:09 AM
  12. felloffthetruck's Avatar
    Looks like someone hit that with some sandpaper. Take it back and get an exchange.
    jcp007 and German Silva like this.
    06-21-2015 08:40 AM
  13. German Silva's Avatar
    Need to congratulate my carrier (Telcel) and Samsung for replacing it with a totally new one. Thank God, this one seems to be perfect.

    Cheers to all!
    06-21-2015 03:10 PM
  14. jcp007's Avatar
    Need to congratulate my carrier (Telcel) and Samsung for replacing it with a totally new one. Thank God, this one seems to be perfect.

    Cheers to all!
    Glad it worked out. I would get some type of bumper or rugged case.
    German Silva likes this.
    06-21-2015 04:10 PM
  15. duketreo's Avatar
    You're lucky. I tried five times to get a scratch free 128 GB home button. Phone may be great but the QC and packaging is poor. I'm resigned to the fact that the button is just made of cheap plastic or something similar and will always have some hairline scratches depending on lighting. Just a shame that they go all out with the phone materials/design and put the cheapest quality surface on the most prominent place.
    German Silva likes this.
    06-21-2015 09:07 PM
  16. MattKerwin's Avatar
    happy for you!

    at least they did it right!
    German Silva likes this.
    06-22-2015 07:38 PM
  17. German Silva's Avatar
    Yup, I installed a tempered glass and a good case. Also I ordered a few other cases on Amazon.

    Cheers mate.
    06-24-2015 09:34 PM
  18. German Silva's Avatar
    That´s sad mate. I agree on what you are saying. Hope that in S7/Note 5 (If they put a fingerprint button) they make it a lot better. Maybe they would learn the lesson like Apple. I saw the button in the iPhone 5s was also very easy to scratch and they change it on the iPhone 6, I think,
    06-24-2015 09:40 PM
  19. German Silva's Avatar
    Yea. I was sad at first because they said that was from normal usage, and I was really surprised they said that (those scratches aren´t normal). They called the manager and he also said the same thing, I was about to resign and go to my house, when they said me they were going to replace it, and what a relief. They also said me to take care of it alot. Have to admit that they were professional that day, because many times the carrier (Telcel) is very difficult to argue with.
    06-24-2015 09:45 PM
  20. jcp007's Avatar
    Yea. I was sad at first because they said that was from normal usage, and I was really surprised they said that (those scratches aren´t normal). They called the manager and he also said the same thing, I was about to resign and go to my house, when they said me they were going to replace it, and what a relief. They also said me to take care of it alot. Have to admit that they were professional that day, because many times the carrier (Telcel) is very difficult to argue with.
    When will you get your replacement?

    Posted via My Samsung Galaxy S6 Handheld Device
    06-24-2015 09:55 PM
  21. makaroni's Avatar
    I have minor scratches on mine but I only noticed them after I cleaned my phone with tissue or a napkin made of a rough material. Mine are not even close to how your old phone looked. In the future, clean the button with a soft cloth to avoid the scratches. That looked like you wiped the phone with a rough material while cleaning it. Maybe you rubbed it against your jeans to clean it (I do this often) or used something that wasn't smooth. Glad they replaced it but follow my advice to avoid the same issue again.
    06-25-2015 02:49 AM
  22. jcp007's Avatar
    I have minor scratches on mine but I only noticed them after I cleaned my phone with tissue or a napkin made of a rough material. Mine are not even close to how your old phone looked. In the future, clean the button with a soft cloth to avoid the scratches. That looked like you wiped the phone with a rough material while cleaning it. Maybe you rubbed it against your jeans to clean it (I do this often) or used something that wasn't smooth. Glad they replaced it but follow my advice to avoid the same issue again.
    Great tip. I use the same disposable lens wipe.
    makaroni likes this.
    06-25-2015 06:10 AM

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