Find My Mobile not working (China). How can I get it functioning?

[leebut]

Find My Mobile not working (China).

Hello Forum members,

Just tried using Find My Mobile in China, but it's not working (Connection Off) on their website. I have turned 'Remote Controls' on and set it to use wireless networks, and the device is registered to my Samsung account.

I contacted support, who asked me to delete and log in to my Samsung account again, but that did nothing.
Sent a reply to that effect two days ago, nothing back from them.
they provided a link to check which services are available (help.content.samsung.com), which redirects to the Chinese version. Find My Mobile is there.

Any ideas what I need to do to get this function working?

Thanks,

Lee

 

[itguyjax8430]

Re: Find My Mobile not working (China).

Hello Forum members,

Just tried using Find My Mobile in China, but it's not working (Connection Off) on their website. I have turned 'Remote Controls' on and set it to use wireless networks, and the device is registered to my Samsung account.

I contacted support, who asked me to delete and log in to my Samsung account again, but that did nothing.
Sent a reply to that effect two days ago, nothing back from them.
they provided a link to check which services are available (help.content.samsung.com), which redirects to the Chinese version. Find My Mobile is there.

Any ideas what I need to do to get this function working?

Thanks,

Lee

Welcome to Android Central!

It could be they are blocking that GPS interaction.

 

[leebut]

Re: Find My Mobile not working (China).

Thanks for your input. I have location set for all methods, not only GPS.

I tested with 'Location' set to GPS only, which works with Baidu Maps app.

I got a reply from Samsung support stating there is a problem between my device and their system. I should get it resolved by the 20th of July! So slow.