1. leebut's Avatar
    Hello Forum members,

    Just tried using Find My Mobile in China, but it's not working (Connection Off) on their website. I have turned 'Remote Controls' on and set it to use wireless networks, and the device is registered to my Samsung account.

    I contacted support, who asked me to delete and log in to my Samsung account again, but that did nothing.
    Sent a reply to that effect two days ago, nothing back from them.
    they provided a link to check which services are available (help.content.samsung.com), which redirects to the Chinese version. Find My Mobile is there.

    Any ideas what I need to do to get this function working?

    Thanks,

    Lee
    06-26-2015 08:56 PM
  2. itguyjax8430's Avatar
    Hello Forum members,

    Just tried using Find My Mobile in China, but it's not working (Connection Off) on their website. I have turned 'Remote Controls' on and set it to use wireless networks, and the device is registered to my Samsung account.

    I contacted support, who asked me to delete and log in to my Samsung account again, but that did nothing.
    Sent a reply to that effect two days ago, nothing back from them.
    they provided a link to check which services are available (help.content.samsung.com), which redirects to the Chinese version. Find My Mobile is there.

    Any ideas what I need to do to get this function working?

    Thanks,

    Lee
    Welcome to Android Central!

    It could be they are blocking that GPS interaction.
    06-30-2015 09:47 AM
  3. leebut's Avatar
    Thanks for your input. I have location set for all methods, not only GPS.

    I tested with 'Location' set to GPS only, which works with Baidu Maps app.

    I got a reply from Samsung support stating there is a problem between my device and their system. I should get it resolved by the 20th of July! So slow.
    07-03-2015 11:29 PM

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