Why does my S6 audio streaming Stops/Starts randomly?

[Ken98045]

S6 Audio Streaming Stops/Starts Randomly

I've been having the same problem with 3 different audiobook players on the S6. These include Overdrive, Audible, and Smart Audiobook Player. All 3 behave identically. Tech support for Overdrive and Audible are at a loss.

First, audio pauses randomly over a period of 5 minutes to 1 hour. Second, the audio paused by this bug and/or manually paused will magically start playing over a period of 1 hour to 8 hours. This is very annoying when it happens at 3:00am.

I wiped my phone and reinstalled from a backup. Things worked fine for a few days. The problem then came back.

I got a new phone from Verizon warranty. For the first 4 weeks things worked fine. Then, suddenly the problem came back. I wiped the phone. The problem went away (I think - it's only been a day).

Anyone having similar problems? I can't see wiping my phone once every week or two indefinitely.

 

[Jaycemiskel]

Re: S6 Audio Streaming Stops/Starts Randomly

If you're talking about over Bluetooth, I have the same problem. I also had that problem with my S5. Haven't been able to find a solution. It's VERY annoying and I wish Samsung would fix it. It happens with music too. Maybe the next update will fix it, but I doubt it.

 

[dgh1981]

Re: S6 Audio Streaming Stops/Starts Randomly

Do you happen to have the Comcast xfinity connect app installed? It did the same thing to my s6. Uninstalled and issue gone. The app has a voip feature that was probably interfering somehow.

Posted via the Android Central App

 

[Jaycemiskel]

Re: S6 Audio Streaming Stops/Starts Randomly

I do have that installed, and now that I think about it, I started having the problem again shortly after setting the app back up. It's been installed since I got the phone but I hadn't logged back in. I'll try that. Thanks man!

 

[dgh1981]

Re: S6 Audio Streaming Stops/Starts Randomly

You're welcome! It drove me nuts! Tweeted Comcast about it and they didn't respond. Typical! Hope the fix works for you too!

Posted via the Android Central App

 

[Tim Caldwell]

Re: S6 Audio Streaming Stops/Starts Randomly

I have the exact same issue ... I reported it here about a month ago.. I also have the COMCAST App installed ... I'll send a bug report to COMCAST from Google Play. Thanks for identifying that as the probable culprit. This had been driving me nuts. It is so unpredictable whether music or a podcast plays without STOPPING

update: In my case, it is not just streaming, but just playing music or podcasts that have been loaded into my phone.

 

[Jaycemiskel]

Re: S6 Audio Streaming Stops/Starts Randomly

That fix worked. I'm so happy to be rid of that problem. They need to fix that. Guess I'll submit a bug report too

 

[Ken98045]

Re: S6 Audio Streaming Stops/Starts Randomly

I had it happen without Bluetooth as well.

 

[Ken98045]

Re: S6 Audio Streaming Stops/Starts Randomly

Yup, I had the Comcast app installed too. I hope that does it.

 

[absolutelycool2016]

I'm having the same problem, and have tried restoring the phone, but the problem returns. As a consequence, I find myself using my iPad pro more for streaming music than I care to. I think, even though I really like this phone, I may return it to my carrier and get another note 5.

 

[rinniekitty]

Don't have the comcast app, but still having this problem with my xm, and any podcasts.. any other thoughts on what I can do to fix it??

 

[AntonioFrey]

Re: S6 Audio Streaming Stops/Starts Randomly

I've been having the same problem with 3 different audiobook players on the S6. These include Overdrive, Audible, and Smart Audiobook Player. All 3 behave identically. Tech support for Overdrive and Audible are at a loss.

First, audio pauses randomly over a period of 5 minutes to 1 hour. Second, the audio paused by this bug and/or manually paused will magically start playing over a period of 1 hour to 8 hours. This is very annoying when it happens at 3:00am.

I wiped my phone and reinstalled from a backup. Things worked fine for a few days. The problem then came back.

I got a new phone from Verizon warranty. For the first 4 weeks things worked fine. Then, suddenly the problem came back. I wiped the phone. The problem went away (I think - it's only been a day).

Anyone having similar problems? I can't see wiping my phone once every week or two indefinitely.

=====
Regarding all kinds of streaming problems and also GPS activity tracking problems, such as with RunKeeper or Runtastic, simply disable power saving mode or set activation threshold to a lower battery % and your problems should go away. Those problems started to me after Android Marshmallow update. I hope it will help.

 

[dlman66]

I have an S6 active that just got the Marshmallow update and to the best of my knowledge, that is when my problems started. I don't have Power Savings mode turned on so I don't think that is the issue. AT&T issues an update this morning, but that doesn't seem to have solved it either. I have XFINITY apps installed, but don't have XFINITY Connect installed. Should I uninstall the other XFINITY apps? Any other suggestions?

 

[sky christensen]

Re: S6 Audio Streaming Stops/Starts Randomly

Do you happen to have the Comcast xfinity connect app installed? It did the same thing to my s6. Uninstalled and issue gone. The app has a voip feature that was probably interfering somehow.

Posted via the Android Central App

I had the same problem. Mine would be about every minute and a half. And would restart randomly. Immediately app uninstalling the Xfinity Connect app. The audiobook resumed playing. thank you.

 

[mercamax]

Hi everyone,

Try this:

• Settings
• Device Maintenance
• Battery
• Scroll down to "Whitout Supervision"
• Add Application
• Select the app with problems
• Done

The names above could vary because I've them in another language. The idea is to tell the the software to not "optimize" those specific apps.

 

[mercamax]

Duplicate (please delete).
Sorry.