1. Yousif Al Mehza's Avatar
    My phone has been working absolutely fine since I bought it, which was around 2 months ago. But around half an hour ago I received a phone call, and after I was done, my device was completely unresponsive. The screen went black after I ended the call (from my cousin) and it hasn't been working since. I tried to do any type of restart you can think of, I tried plugging it into the charger, and I can dial my number but obviously no answer. I'm really freaking out as I'm expecting a very important phone call in a few hours. Could my phone have been hacked? What do I do? I'm desperate and I'm really scared. Please help.
    07-12-2015 02:58 PM
  2. jcp007's Avatar
    Welcome to the AC Forums. Sorry you are having an issue. What exactly have you tried?
    Yousif Al Mehza likes this.
    07-12-2015 03:37 PM
  3. Sabir Temirkhanov's Avatar
    My phone has been working absolutely fine since I bought it, which was around 2 months ago. But around half an hour ago I received a phone call, and after I was done, my device was completely unresponsive. The screen went black after I ended the call (from my cousin) and it hasn't been working since. I tried to do any type of restart you can think of, I tried plugging it into the charger, and I can dial my number but obviously no answer. I'm really freaking out as I'm expecting a very important phone call in a few hours. Could my phone have been hacked? What do I do? I'm desperate and I'm really scared. Please help.
    Posted via the Android Central App
    07-12-2015 03:47 PM
  4. bbtkd's Avatar
    Try connecting it to your computer via USB and see if you can at least access your files.

    If you miss the important call, hopefully you have set up voicemail. Some/most cell providers allow you to access your voicemail from another phone.
    Yousif Al Mehza likes this.
    07-12-2015 04:00 PM
  5. Gator352's Avatar
    They say once you (or your phone) goes black, they never go back! Insensitive i know. Trying out some humor

    Posted via the Android Central App
    07-12-2015 04:08 PM
  6. Jamez Avila's Avatar
    They say once you (or your phone) goes black, they never go back! Insensitive i know. Trying out some humor

    Posted via the Android Central App
    I tried the humor thing and the moderator gave me "infractions" for "trolling". Pffft

    Posted from my Samsung Galaxy S6
    07-12-2015 04:40 PM
  7. Gator352's Avatar
    I tried the humor thing and the moderator gave me "infractions" for "trolling". Pffft

    Posted from my Samsung Galaxy S6
    Yeah i know. Me too!

    Posted via the Android Central App
    07-12-2015 05:26 PM
  8. Jamez Avila's Avatar
    Yeah i know. Me too!

    Posted via the Android Central App
    He thinks he's doing some important work or something.... He's just ruining the experience.

    Posted from my Samsung Galaxy S6
    Sabir Temirkhanov likes this.
    07-12-2015 07:02 PM
  9. Yousif Al Mehza's Avatar
    I've tried the home+volume(up)+lock and lock+volume. I did however find that plugging it into the computer first and then doing that fixed it. The issue has been resolved, but I want to know what happened. After I plugged it in to the computer and held lock+volume(down) the batter appeared to fill up to 92% (what it was on when it went black probably) then started up normally. Can you tell me what happened?
    07-12-2015 07:27 PM
  10. Yousif Al Mehza's Avatar
    Try connecting it to your computer via USB and see if you can at least access your files.

    If you miss the important call, hopefully you have set up voicemail. Some/most cell providers allow you to access your voicemail from another phone.
    Thank you. This worked and thankfully I didn't miss the phone call. I can't thank you enough.
    07-12-2015 07:29 PM
  11. bbtkd's Avatar
    Thank you. This worked and thankfully I didn't miss the phone call. I can't thank you enough.
    Really didn't expect it to clear the problem. I suggested it more as something to test if was really alive but the screen not working. So it's fully functional now? Might want to clear cache - possibly avoid a recurrence.
    07-12-2015 08:57 PM
  12. ron561's Avatar
    That's funny. I've noticed quite a few S6s including mine have been doing this all of a sudden. The volume down + power solved mine. I wonder if this is a bigger issue.
    07-12-2015 11:39 PM
  13. Gator352's Avatar
    That's funny. I've noticed quite a few S6s including mine have been doing this all of a sudden. The volume down + power solved mine. I wonder if this is a bigger issue.
    So far no problem with my Sprint s6, but you're right, it seems that it might be a bigger issue.

    Posted via the Android Central App
    07-13-2015 06:22 AM
  14. Gator352's Avatar
    I've tried the home+volume(up)+lock and lock+volume. I did however find that plugging it into the computer first and then doing that fixed it. The issue has been resolved, but I want to know what happened. After I plugged it in to the computer and held lock+volume(down) the batter appeared to fill up to 92% (what it was on when it went black probably) then started up normally. Can you tell me what happened?
    I'm glad you got it fixed! Nothing like having a messed up 700 dollar phone.

    Posted via the Android Central App
    07-13-2015 06:22 AM
  15. Stanley Kubrick's Avatar
    S6 Edge here - did it one time a couple of weeks ago and not again...yet!
    07-13-2015 08:41 AM

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