08-06-2015 12:10 PM
63 123
tools
  1. Sergio Armenta's Avatar
    I looked through the log and unfortunately there were no reference to something wrong with Zedge. I'll respond by email to see if we can find any other ways to look into it. Thanks for making the effort!

    Eric
    Bummer! Well I guess THANK YOU SPRINT! For causing more problems than fixing them.
    07-21-2015 01:16 PM
  2. ericnordvik's Avatar
    Bummer! Well I guess THANK YOU SPRINT! For causing more problems than fixing them.
    Question: Did Zedge crash just before you sent the log? Do the popup without "Zedge has stopped working" show up, or does the app just exit?
    07-21-2015 01:26 PM
  3. Sergio Armenta's Avatar
    The app opens and then it closes rapidly. Sometimes it opens it seems like is going to work but it then closes.
    LoveMyPhone likes this.
    07-21-2015 02:53 PM
  4. ericnordvik's Avatar
    But not with the "Zedge has stopped working" popup?

    Could I ask you to try once more, first opening Zedge, then going into the log collector app and sending me a log again? I find it strange that I can't find any reference to Zedge in the log.

    We really appreciate your help, and we most certainly would like to have some fix for the app for you and all the others out there having the same issue.
    Sergio Armenta likes this.
    07-21-2015 03:35 PM
  5. Sergio Armenta's Avatar
    No popup of "Zedge has stopped working" the app just closes. I'll try again. Although I might not be doing it right or perhaps I have the wrong app.
    07-21-2015 04:26 PM
  6. Jimmy Davis2's Avatar
    Version no longer supported

    Posted via the Android Central App
    Attached Thumbnails Sprint bug fix update 7/13-screenshot_2015-07-22-14-50-31.jpg  
    07-22-2015 04:54 PM
  7. LoveMyPhone's Avatar
    No popup of "Zedge has stopped working" the app just closes. I'll try again. Although I might not be doing it right or perhaps I have the wrong app.
    No pop up on mine either...it just closes : (
    07-22-2015 05:00 PM
  8. redsoxfan26's Avatar
    I get version is no longer supported also if I try to install.
    07-22-2015 05:03 PM
  9. Sergio Armenta's Avatar
    Version no longer supported

    Posted via the Android Central App
    I get version is no longer supported also if I try to install.
    They just sent out a message yesterday that they are working on a fix. That message that you see of "version not supported" could be because of that. I'm sure once they find the fix for the issue caused by the 5.1.1 update from Sprint that message will disappear.
    07-22-2015 08:30 PM
  10. ericnordvik's Avatar
    Hi

    Eric from Zedge here. We've released an update today to Zedge, version 4.12.7. Hopefully this resolves the issues we had on the S6.

    Please reach out if you still see that the app is not working.
    scott_0 and deeb215 like this.
    08-06-2015 08:06 AM
  11. scott_0's Avatar
    Hi

    Eric from Zedge here. We've released an update today to Zedge, version 4.12.7. Hopefully this resolves the issues we had on the S6.

    Please reach out if you still see that the app is not working.
    it works!!! thanks for working on it!

    sent from S6 using tapatalk
    08-06-2015 08:56 AM
  12. ericnordvik's Avatar
    That's great news! We appreciate your patience and feedback.
    08-06-2015 08:59 AM
  13. Sergio Armenta's Avatar
    it works!!! thanks for working on it!

    sent from S6 using tapatalk
    That's great news! We appreciate your patience and feedback.
    Woo-hoo the ZEDGE is back! Back to downloading my Ringtones and tones. Thanks a lot for your hard work.
    ericnordvik likes this.
    08-06-2015 12:10 PM
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