[AceLfc]

Hi I'm trying to update to the latest software update. Right now I have 5.0.2 but for some reason it still shows as "already have latest software" got the phone on thursday, And I'm with three network. Does anyone know if this will take longer for my phone go get the latest software update? Thanks

[TechGod2014]

Are u using an unlocked phone on a different network?

[AlphaTango414]

Has 5.1.1 been released on your carrier? Not everyone has the 5.1.1 update.

Posted via the Android Central App

[Jamez Avila]

Hi I'm trying to update to the latest software update. Right now I have 5.0.2 but for some reason it still shows as "already have latest software" got the phone on thursday, And I'm with three network. Does anyone know if this will take longer for my phone go get the latest software update? Thanks

You can only update if your carrier has released a newer software version.

I'm on AT&T and we're still on 5.0.2

Posted from my AT&T Samsung Galaxy S6

[Janet OSully]

In US... On Verizon... Still 5.0.2

Posted via the Android Central App

[chrisnutt]

Lol ace look at my post below I,ve had 3 s6 off three first 2 faulty had to go back but were on 5.1.1 this third s6 also saying same as you 5.0.2 and up to date guess its a waiting game

[AceLfc]

Lol yep mate. I got this from the official Samsung website. I guess it's not the phone and we just have towait. Strangely I had s6 which I sent back. due to fault with it just in the last minute,it did update it and that was from three. I guess gotta wait again it is a very annoying though!

[chrisnutt]

Ace why did your first s6 go back??

[AceLfc]

Oh was gold needed one in black do had change of mind lol

[chrisnutt]

Any sign yet ace??

[AceLfc]

I can't update still

[chrisnutt]

Same ace I,ll keep you informed

[AceLfc]

As long as it's not the phone. Which I highly think it is. And thanks mate!

[chrisnutt]

Please be advised that android system updates on mobile devices are subject to availability based on purchase date, model, location and network provider. At this time please contact your network provider directly as they will be responsible for rolling out the update when it becomes available.

If you have any further questions or require additional assistance please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE).

[chrisnutt]

Received off Samsung today

[AceLfc]

They all say that lol

[AceLfc]

Just had a word with three. They said either go to Samsung store or do it via pc but I mean come on, we have that option on our phones to update. Why should we need to go or do anything else.

[AceLfc]

Now been told you already have latest update. Which I said it's not as I have 5.0.2. Then been told it's done by manufacture. Manfacture say speak to carrier lol.

[chrisnutt]

Lol I used Samsung smartswitch on PC it did do a update but it wasn't 5.1.1 bit of a joke this

[AceLfc]

I will try that. I will let you know , help each other here. And yes big **** take!!!

[Stalonage]

I will try that. I will let you know , help each other here. And yes big **** take!!!

YNWA?

Posted via the Android Central App

[AceLfc]

Anyone with 3 network having similar issues?

[AceLfc]

Will this ever get updated? I just hope it's not the phone.

[krazyatom]

I am on tmobile and it's still 5.0.2. So sad.

Sent from my SM-G920T using Tapatalk

[chrisnutt]

Chris Nutt 13:26:24
Cant update to android 5.1.1 even though twp previous faulty phones could
Cameron 13:26:24
Welcome to Samsung Galaxy Smart Customer Support
Chris Nutt 13:26:56
Hi Cameron hope you can help
I'm on my third s6 with 3 network 2 had to go back because they were faulty, they were on android 5.1.1 this third s6 works great but is stuck on android 5.0.2
I,ve tried software update on phone and Samsung smartswitch
Hi you there?
Cameron 13:31:59
Good afternoon Chris, the 5.1.1 firmware upgrade has just very recently been released so is still in the process of being rolled out to some devices.
Chris Nutt 13:32:51
AW with you so because the previous 2 had it doesn't mean this one will??
Long as I know its not another faulty phone lol
Cameron 13:33:44
That is correct yes but it should realistically in the very near future be sent to through automatically.
It is just a case that the upgrade gets sent through to phones in stages.