Have you tried transferring the images manually? If not, you can connect the the device to the computer and select the device on the pop-up dialogue that comes up on the computer. Make sure to have the drivers installed and the device set to MTP (from the phones pull down menu after it's connected).
Alternatively, if there's a home WiFi network, you can use an application (on your phone) such as AirDroid or WiFi File Transfer. Both are free in the Play Store, though a paid version exists to unlock more features. Follow the on screen prompts to open a browser on your computer and transfer the files over WiFi. No cables are needed and separate device drivers don't need to be installed. I would suggest this method as the easiest if you have a WiFi network to connect to.
Let us know if you have any questions.
07-24-2015 11:43 AM