1. AC Question's Avatar
    i have brought s6 its a good device but when i turn video recording its over heat
    and the " phone it will say this device is very hot try again when cool down and then camera dont work"
    after reading that i have ran to costumer care they have checked it and saying we cant give u a replacement and say they can only give replacement when the temperature is at 49c what shold i do!!
    07-25-2015 09:21 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095

    If that doesn't help, I'd contact Samsung again and try to talk to someone more senior. It should be unacceptable for your phone's video camera to malfunction due to excessive heat, regardless of the actual temperature it achieves.
    Anil Kumar53 likes this.
    07-26-2015 03:27 AM
  3. Anil Kumar53's Avatar
    thnx for ur replay i have gone to the shop where i have purchased the phone and they said ok we will try to get u replacement
    now i have to w8
    B. Diddy likes this.
    07-26-2015 06:15 AM
  4. taife32's Avatar
    thnx for ur replay i have gone to the shop where i have purchased the phone and they said ok we will try to get u replacement
    now i have to w8
    Oh I was going to ask if the phone was not simply recording at 2160p, instead of 1080p, because at that level they usually last 4 minutes because of overheating.

    Sent from my SM-N910F using Tapatalk
    B. Diddy likes this.
    07-26-2015 09:21 AM

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