1. fourtytwo's Avatar
    I have been trying to update my phone for a few weeks now and I get to the point where it downloads the update and then I tell it to install now and it reboots then the crash screen comes on instead of the normal screen with the android thing (he's got x's on his eyes and a caution sign above his head). I've gotten two different error codes in the box after it fails. One is 410 and the other 550. Sometimes it just says software update failed.
    I've tried clearing the cache for the update app and I have tried it both over WiFi and 4G. I've also talked to Samsung (absolutely NO help except he transfered me to Verizon) and the man at Verizon who was also NO help.
    It is very frustrating even though it's not a major update. It keeps reminding me with the pop-up box and says install now or install later and I keep either installing if I'm not busy or installing later. What am I doing wrong?

    Posted via the Android Central App
    07-26-2015 04:00 PM
  2. Ian Morgan2's Avatar
    Just wondered if you had the phone full and still charging whilst updating ?
    07-26-2015 04:08 PM
  3. AlphaTango414's Avatar
    Use Smart Switch to upgrade your device. See this thread for a similar problem.

    Look at the Smart Switch part of my thread for download link.

    Posted via the Android Central App
    07-26-2015 04:17 PM
  4. fourtytwo's Avatar
    Thank you so much! I will try that. I didn't even know this existed! I wish the Samsung tech would have told me that!

    Posted via the Android Central App
    AlphaTango414 likes this.
    07-26-2015 05:53 PM
  5. AlphaTango414's Avatar
    NP. Let me know how it goes. If not we can go from there.

    Sent from my SAMSUNG-SM-G920A using Tapatalk
    07-26-2015 06:02 PM

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