1. emarlenel's Avatar
    I bought a Samsung Galaxy 6. The sales person said he transferred all files from my Galaxy 3 to my new Galaxy 6 but my music files are missing. Also, he told me I could "find" my apps from the Galaxy 3 in Google Play under "my apps" but I have found no such thing. I suppose I could connect both phones to my computer and transfer the music that way and download all the former apps again. Is there a better, easier way?
    07-30-2015 03:35 PM
  2. Rukbat's Avatar
    1. Are you using the same Google account on the 6? The apps in My Apps are by account, so if you're using a different account, you have no apps in that account.

    2. Use App Backup & Restore to back up the apps (including AB&R itself) on the 3, copy the folder (App_Backup_Restore) to the 6. Find the folder with My Files, find AB&R and tap it and it'll install. Then you can use it to restore all your apps.

    3. For music, doing it through the computer is probably the easiest way. If you have your music by artist/album/track folders, copy the whole folder structure (Music, or whatever the top level folder is), so it will be the same in the 6 without your having to create loads of folders manually.
  3. Rukbat's Avatar
    1. Are you using the same Google account on the 6? The apps in My Apps are by account, so if you're using a different account, you have no apps in that account.

    2. Use App Backup & Restore to back up the apps (including AB&R itself) on the 3, copy the folder (App_Backup_Restore) to the 6. Find the folder with My Files, find AB&R and tap it and it'll install. Then you can use it to restore all your apps.

    3. For music, doing it through the computer is probably the easiest way. If you have your music by artist/album/track folders, copy the whole folder structure (Music, or whatever the top level folder is), so it will be the same in the 6 without your having to create loads of folders manually.
    07-30-2015 04:07 PM
  4. Denisew 1972's Avatar
    Did you try to use Smart switch app? It transfered all my files seamlessly and I had well over 3,000 music files...

    Posted via the Android Central App
    07-31-2015 09:06 PM
  5. LOLWOWJason's Avatar
    Why do not you download again...When i change a new phone, i download everything first and i think it is faster than transfer from my old phone...
    emarlenel likes this.
    07-31-2015 09:49 PM
  6. emarlenel's Avatar
    1. Yes, I am using the same Google Account.

    2. I did go to "Backup & Restore" on 3 and saw that "back up my data" is checked. I plugged both phones into my computer. On my 3 I checked folder under "Samsung BrR", looked in "BR" and it is empty. I looked back on my 3 and found the notation that "no apps are connected to your Google account." What happened? Does this mean I have to redownload all my apps? What can I do to make sure this does not happen again?

    3. While both phones were attached, I copied my music files from 3 to 6. They seem to be ok.

    Thank you so much for responding. Any other suggestion re apps would be appreciated. Thanks again.
    08-01-2015 09:14 AM
  7. emarlenel's Avatar
    Thank you. I will try!
    08-01-2015 09:22 AM
  8. emarlenel's Avatar
    Thank you. I will try that!
    08-04-2015 09:26 AM
  9. dmarcus48's Avatar
    You can also try airdroid, copy your music to your pc and then to your s6.

    Posted via the Android Central App
    08-04-2015 06:24 PM
  10. eren130's Avatar
    it must be same google account
    08-05-2015 02:54 AM

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