1. AC Question's Avatar
    I have a Samsung Galaxy S6, and for my unlock screen I use a pin. However, for some applications, I use a fingerprint unlock as well as a pin.

    Recently, the scanner was unable to read my fingerprint so my phone disabled the fingerprint unlock option and came up with the notification "Enter backup password to verify fingerprint." I thought I remembered the right password, but apparently not, so I am unable to change or update my fingerprint at all.

    From what I've read, a lot of people have problems on the lock screen, but my lock screen is fine since I use a pin, I just can't remember my backup password for my fingerprint. I've already tried Samsung's Find My Mobile, and I would really like to avoid doing a factory reset.

    Any ideas on how I either reset my backup password or somehow change my fingerprint?
    08-12-2015 12:45 PM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    08-12-2015 02:09 PM
  3. cerebusrayne's Avatar
    I tried this and it only applies to the password for the lock screen which is different than my backup password since for my lock screen I use a number pin and that works fine! It's just the backup password to access the fingerprint security that I can't remember.
    08-12-2015 03:00 PM
  4. SC Trooper's Avatar
    I know how to do it, and ALLLLLLLL of the methods on these forums are wrong. And I talked to Samsung twice, and they didn't even know how. I have zero programming ability - but I am very analytical and so when faced with the very unsavory "factory reset only" option, I just honestly used deductive common sense, and within 3 min I was one happy MF when I tried to turn on Private Mode amd instead of deflating me with the Enter Your Backup Password for the 500th time, it pulled the fingerprint scanner up, I ran my finger over it, and FNA it vibrated and opened. And trust me, this is so simple, you'll will be shocked that no one seemingly has a clue. And it's not breaking (or jailbreaking), it's just the owner telling the phone to stop asking for the backup password, and let's try the fingerprint scan again.
    08-27-2015 02:32 PM
  5. Mr Droid's Avatar
    I know how to do it, and ALLLLLLLL of the methods on these forums are wrong. And I talked to Samsung twice, and they didn't even know how. I have zero programming ability - but I am very analytical and so when faced with the very unsavory "factory reset only" option, I just honestly used deductive common sense, and within 3 min I was one happy MF when I tried to turn on Private Mode amd instead of deflating me with the Enter Your Backup Password for the 500th time, it pulled the fingerprint scanner up, I ran my finger over it, and FNA it vibrated and opened. And trust me, this is so simple, you'll will be shocked that no one seemingly has a clue. And it's not breaking (or jailbreaking), it's just the owner telling the phone to stop asking for the backup password, and let's try the fingerprint scan again.
    Ok so what did you do I'm confused? Did you do Factory reset?
    09-02-2015 10:29 AM
  6. WeedxNerdx707's Avatar
    I know how to do it, and ALLLLLLLL of the methods on these forums are wrong. And I talked to Samsung twice, and they didn't even know how. I have zero programming ability - but I am very analytical and so when faced with the very unsavory "factory reset only" option, I just honestly used deductive common sense, and within 3 min I was one happy MF when I tried to turn on Private Mode amd instead of deflating me with the Enter Your Backup Password for the 500th time, it pulled the fingerprint scanner up, I ran my finger over it, and FNA it vibrated and opened. And trust me, this is so simple, you'll will be shocked that no one seemingly has a clue. And it's not breaking (or jailbreaking), it's just the owner telling the phone to stop asking for the backup password, and let's try the fingerprint scan again.
    Ok cs trooper please share how to do it then

    Posted via the Android Central App
    09-06-2015 11:04 AM
  7. Brian Brake's Avatar
    I am stuck at this very point.... he fix?????
    09-21-2015 10:36 PM
  8. Brian Brake's Avatar
    what did you do I need the answer im stuck here too...
    09-23-2015 08:02 PM
  9. Kingy34's Avatar
    Hey guys I had this problem and it was driving me nuts. The answer was so simple it drove me nuts too. All you need to do is go into settings select lock screen and security, select finger prints, then when that little white box comes up with the picture of the finger print and request for back up password. Just put your finger over the scanner it will scan, then select change password and you can input a new password. That's it! aaaaaaaaaaaaaahhh!!!
    09-23-2015 11:39 PM
  10. Jackie Jordan's Avatar
    Hey guys I had this problem and it was driving me nuts. The answer was so simple it drove me nuts too. All you need to do is go into settings select lock screen and security, select finger prints, then when that little white box comes up with the picture of the finger print and request for back up password. Just put your finger over the scanner it will scan, then select change password and you can input a new password. That's it! aaaaaaaaaaaaaahhh!!!
    That didn't work for me. I can unlock my phone and use all functions, but i can't go in and change the finger print because the back up password doesn't work. i get this message S6 fingerprint backup password reset, how can I do it?-screenshot_2015-09-29-11-35-25-1-.jpg

    any suggestions on how to clear the password and finger print other than a hard reset?
    09-29-2015 03:35 PM
  11. any one1's Avatar
    well sussed out Jackie jordan worked a treat . follow the instructions people and you cant go wrong 10/10 good effort
    10-17-2015 02:57 PM

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