1. woody nh's Avatar
    My S6 updated just fine. Then I started the update on my wife's S6. Checked later and the reboot screen was on. Did the reboot, banner said update was unsuccessful. Error code 410. Phone still works fine in 5.0.2. So what do we do next?
    08-14-2015 06:02 PM
  2. tpence2177's Avatar
    Mine just said that it failed, but it shows 5.1.1 under the about section. I would restart your phone and check again and see if it is available maybe?
    08-14-2015 08:24 PM
  3. jcp007's Avatar
    Make sure that there are no issues with your wireless network and try again. At least you have an update to download. On AT&T, still waiting.
    08-14-2015 08:31 PM
  4. tpence2177's Avatar
    Don't really notice much difference yet jcp. Maybe a little smoother. But I have only had it done a few minutes so we shall see how it holds up
    08-14-2015 08:35 PM
  5. jcp007's Avatar
    Don't really notice much difference yet jcp. Maybe a little smoother. But I have only had it done a few minutes so we shall see how it holds up
    Did you clear the cache partition?
    08-14-2015 08:41 PM
  6. TheBen's Avatar
    I am having the same issue. I have tried a factory reset and am still receiving the same error
    08-14-2015 08:45 PM
  7. tpence2177's Avatar
    Did you clear the cache partition?
    I did. Don't get me wrong it's very smooth. But I am coming from not restarting my phone in like 2 weeks and only clearing the cache last time there was and update. May still reformat but right now I have no need to
    08-14-2015 08:50 PM
  8. woody nh's Avatar
    My 2nd attempt did work. I re-downloaded the update and prior to the install: cleared the cache and re-enabled two apps that had been disabled. One verizon app - cloud and one google app - wallet. Several other 3rd party bloatware apps were left disabled.
    So now both of our S6 phones are happy on 5.1.1.
    08-15-2015 05:02 AM

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