1. AC Question's Avatar
    Hi,

    VZW downloaded a software update to my Galaxy S6. I started the install, but instead of the install completing normally, I got a text screen with what I assume is the name of the build (lrx22g.g920vvru2a0f1) and a bunch of menu options, including Reboot and various "install from cache," "install from ADB," "install from external memory," etc. I chose reboot. The phone rebooted and I got a message, "Software update unsuccessful - Sorry, there was a problem updating your SAMSUNG SM-G920V. No changes were made."

    Any idea why or what to do about this?

    Thanks!

    - bill.
    08-19-2015 08:26 AM
  2. Kevin Kane's Avatar
    I had the same experience on my Verizon S6 this morning. Got the same menu after initiating the install, and also chose Reboot with similar results.

    I started the install again by doing the following:
    1) Go to Settings.
    2) Choose System updates.
    3) Choose Check for new system update.
    4) If an update is available, choose Download Now.
    5) Put phone into Airplane Mode, then choose Install Now.

    It ran much longer this time, and when it finally did reboot I didn't get the operating system menu. The phone came back up in Airplane Mode when it was done and it showed a "Software update complete" message.
    belodion likes this.
    08-19-2015 01:21 PM
  3. belodion's Avatar
    ^^^Welcome as a new member and thank you for sharing.

    Posted via the Android Central App
    08-19-2015 01:24 PM
  4. Seth_Overbury's Avatar
    Does this OTA update fix the security hole StageFreight? I'm updating now. I hope so... I'm sick of having to download my MMS msgs individually.
    08-19-2015 06:39 PM
  5. Marcus Friday's Avatar
    wait so if i just reboot my phone. will it delete anything?
    08-19-2015 09:51 PM
  6. woody nh's Avatar
    08-20-2015 05:34 AM
  7. Fire923's Avatar
    That didn't work for me....
    09-01-2015 09:22 AM
  8. Fire923's Avatar
    I had the same experience on my Verizon S6 this morning. Got the same menu after initiating the install, and also chose Reboot with similar results.

    I started the install again by doing the following:
    1) Go to Settings.
    2) Choose System updates.
    3) Choose Check for new system update.
    4) If an update is available, choose Download Now.
    5) Put phone into Airplane Mode, then choose Install Now.

    It ran much longer this time, and when it finally did reboot I didn't get the operating system menu. The phone came back up in Airplane Mode when it was done and it showed a "Software update complete" message.
    This did not work for me.
    09-01-2015 10:59 AM
  9. ajpetebyu's Avatar
    If you have Verizon, try the offline installer for the S6 marshmellow update. My failed like 6 times over two weeks and it was driving me nuts. So I did the Verizon Upgrade Assitant: Software Update - Software Upgrade Assistant (Samsung) | Verizon Wireless and it worked.
    04-25-2016 04:13 PM

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