1. AC Question's Avatar
    I have a Samsung Galaxy S6. The phone updated to 5.1.1 and after that the phone prompts to update security settings for email account. Then it will take you to a phone encryption screen and the encryption reboots the phone, but then keeps looping. I do have an exchange account and our company requires to have encryption on the phone. I just installed the Nine Exchange and it is working without any issues, but how can I fix the other way I access email?
    08-20-2015 01:28 PM
  2. FangoWolf's Avatar
    This happened to me today 8/20/2015.
    What worked for me
    Delete your account (Exchange)
    Go into settings -> lock screen and security -> screen lock type set it to none (I had a corporate device and was able to turn it off)
    Readd your account (it will ask for a pin)
    After email is working go back into security and reset it to what it was.

    My best guess is everyone is using fingerprints now and the email client isn't ready to handle backup passwords instead of pins
    08-20-2015 02:38 PM
  3. Flavio Pasquotti's Avatar
    Hey my friend,
    My S6 keep in looping and I can't access the settings. Do you know how can I solve it ?
    08-27-2015 08:56 AM
  4. coxwater's Avatar
    I have a Samsung Galaxy S6. The phone updated to 5.1.1 and after that the phone prompts to update security settings for email account. Then it will take you to a phone encryption screen and the encryption reboots the phone, but then keeps looping. I do have an exchange account and our company requires to have encryption on the phone. I just installed the Nine Exchange and it is working without any issues, but how can I fix the other way I access email?
    12-13-2015 01:23 AM

Similar Threads

  1. Water Resistant Android Wear watches
    By Broncho in forum Android Wear / Wear OS
    Replies: 14
    Last Post: 09-23-2015, 09:47 AM
  2. Aug 2015 Site Layout update!
    By gutt3 in forum Site Feedback & Help
    Replies: 4
    Last Post: 08-26-2015, 06:28 AM
  3. When is the Galaxy Note 4 going to get the Android 5.1 update?
    By AC Question in forum Android 5.0 Lollipop
    Replies: 3
    Last Post: 08-20-2015, 02:24 PM
  4. Whooop new update coming soon ??
    By chrisnutt in forum Samsung Galaxy S6
    Replies: 1
    Last Post: 08-20-2015, 01:13 PM
  5. HELP! Phone stuck in infinite boot loop, how can I save it?
    By AC Question in forum General Help and How To
    Replies: 0
    Last Post: 08-20-2015, 11:53 AM
LINK TO POST COPIED TO CLIPBOARD