09-08-2017 07:23 PM
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  1. AC Question's Avatar
    Hi, since a few weeks I own a Galaxy S6. Great phone, but lately I'm having problems with the internal speaker. Whatever sound played from it, it sounds distorted after a few seconds. Does anyone have or had this problem and has any idea what causes it and how to solve it? Your reaction is much appreciated
    moonchild3 likes this.
    08-26-2015 01:27 PM
  2. Kelly Kearns's Avatar
    Welcome to the forums!

    If it is a physical problem with the speakers a technician would have to repair them. Does the sound drop if you drop the volume a little bit?
    08-26-2015 01:51 PM
  3. JRN1e's Avatar
    Thank you, and thanks for your answer. The volume lowers as I drop the volume a bit, the distortion persists. Another strange thing, that I just noticed, is when I have my screen active and play a sound it starts of normally. Then when I turn the screen off the sound keeps on playing but all distorted.
    08-26-2015 02:12 PM
  4. Kelly Kearns's Avatar
    Thank you, and thanks for your answer. The volume lowers as I drop the volume a bit, the distortion persists. Another strange thing, that I just noticed, is when I have my screen active and play a sound it starts of normally. Then when I turn the screen off the sound keeps on playing but all distorted.
    Well I meant does the distortion continue if the sound is dropped.

    Is it happening on playback on an app or does it happen with a ringtone playing or going to YouTube on the browser?
    08-26-2015 02:19 PM
  5. JRN1e's Avatar
    Hi, the distortion continues. It happens from various sources actually, like playing music from Poweramp or Spotify, playing videos from the Facebook app, when my alarm goes off in the morning, etc. The sound first starts of normal, but after a few seconds it all sounds scrambled.
    08-28-2015 06:44 AM
  6. Kelly Kearns's Avatar
    Hi, the distortion continues. It happens from various sources actually, like playing music from Poweramp or Spotify, playing videos from the Facebook app, when my alarm goes off in the morning, etc. The sound first starts of normal, but after a few seconds it all sounds scrambled.
    Well I think that is a good chance that it is down thing physically wrong with it. You could either do a warranty exchange or send it to Samsung for repair.

    Of you are outside the US where they have Samsung stores, you can take it by there and they do a lot of repairs in store.
    JRN1e likes this.
    08-28-2015 07:23 AM
  7. George DuMontier's Avatar
    Same problem here on the S6 active.

    I'm not convinced it's a hardware problem because it works fine for the first couple seconds. Plus the active is supposed to be shock proof right? and I haven't even dropped it yet. (knock on wood)
    10-16-2015 09:10 PM
  8. Katina Ventimiglia's Avatar
    Trying wiping the phone's cache.

    Posted via the Android Central App
    10-16-2015 09:56 PM
  9. Matthew Smith24's Avatar
    Same problem here on the S6 active.

    I'm not convinced it's a hardware problem because it works fine for the first couple seconds. Plus the active is supposed to be shock proof right? and I haven't even dropped it yet. (knock on wood)
    Yea I have the s6 active also and it is doing the same thing. It's a brand new phone, never droped on ground or in water
    10-21-2015 07:53 PM
  10. AlphaTango414's Avatar
    Hardware issue if it's doing it across the board with all sounds. Need to contact Samsung for a warranty repair.

    Sent from my SAMSUNG-SM-G920A using Tapatalk
    10-21-2015 09:50 PM
  11. duketreo's Avatar
    I have the same issue. Otherwise, my phone is great. When my screen goes off and wifi is off, the crackling starts. I've just given up and leave wifi on when listening even if don't need it. It's not worth returning the phone.
    10-22-2015 02:47 PM
  12. AlphaTango414's Avatar
    So if your WiFi is on, there isn't any crackling noise?
    10-22-2015 02:56 PM
  13. Katrina Turner's Avatar
    I have the SAME issue with my speaker crackling. It's mostly when I play videos, BUT I usually keep my ringer on silent and I rarely stream music so it could likely be crackling on everything. It's awful and I've had it less than a month. Seems like this could be a known issue. Anyone had any luck with tech support yet?
    10-23-2015 02:32 PM
  14. duketreo's Avatar
    dumpedduce's Avatar

    So if your WiFi is on, there isn't any crackling noise?



    Correct. There were a couple of other threads about this. Wifi and screen off during podcast= crackle.
    10-23-2015 09:30 PM
  15. MSenge's Avatar
    The problem is with your network..... I called AT&T yesterday before I was about to throw my S6 out the window and if your network has upgraded you to HD audio ....THAT IS THE PROBLEM...the rep changed mine back to SD audio and BAM!! PROBLEM FIXED NO MORE CRACKLE!!!
    01-01-2016 12:05 PM
  16. tea_2015's Avatar
    The problem is with your network..... I called AT&T yesterday before I was about to throw my S6 out the window and if your network has upgraded you to HD audio ....THAT IS THE PROBLEM...the rep changed mine back to SD audio and BAM!! PROBLEM FIXED NO MORE CRACKLE!!!
    Can I switch from HD audio to SD on my own or do I have to go into the store to do so?
    01-08-2016 01:39 AM
  17. Ladygray07's Avatar
    Can I switch from HD audio to SD on my own or do I have to go into the store to do so?
    I am having the same problem on the sound! Brand new phone, been doing this from the start. How do we change it?
    01-11-2016 08:24 PM
  18. Ladygray07's Avatar
    Ok figured out how to fix this on the S6 Active on the AT&T network!

    1. Go to Settings > Connections > Mobile Networks > Mobile Data.
    2. UNCHECK the "Enhanced 4G LTE Services" box.
    3. Restart your phone.

    Posted via the Android Central App
    tea_2015 likes this.
    01-11-2016 08:48 PM
  19. tea_2015's Avatar
    Does anyone happen to know how to do this on T-Mobile?

    Is the "Enhanced 4G LTE Services" the same as VoLTE? I think there are two ways I think I can change the setting.

    One is through Settings > Mobile Networks > Network Mode and then changing it from LTE/WCDMA/GSM to WCDMA/GSM.

    Another way is Phone > More in the top corner > Voice over LTE settings > and then changing it from Use VoLTE when available to Do not use VoLTE.
    01-18-2016 01:12 AM
  20. M Heuer's Avatar
    Does anyone happen to know how to do this on T-Mobile?

    Is the "Enhanced 4G LTE Services" the same as VoLTE? I think there are two ways I think I can change the setting.

    One is through Settings > Mobile Networks > Network Mode and then changing it from LTE/WCDMA/GSM to WCDMA/GSM.

    Another way is Phone > More in the top corner > Voice over LTE settings > and then changing it from Use VoLTE when available to Do not use VoLTE.
    I don't know if anyone has solved this yet, but I just bought a Galaxy S6 and after the system updated I started having the same problem. The crackling only occurred when I was listening to audio online, so I updated Google and Google Chrome and it fixed the problem immediately. Something worth trying.
    04-17-2016 06:48 AM
  21. Max Power9's Avatar
    Any of those fixes worked.

    I solved the issue

    Just got to settings>> display >> choose ambled cinema.

    Best
    Juan cardenas
    05-05-2016 12:03 PM
  22. diegosendin's Avatar
    somebody found a solution for this distortion audio problem???
    05-13-2016 02:12 PM
  23. gumbo3's Avatar
    I don't know if anyone has solved this yet, but I just bought a Galaxy S6 and after the system updated I started having the same problem. The crackling only occurred when I was listening to audio online, so I updated Google and Google Chrome and it fixed the problem immediately. Something worth trying.
    Updating Google & Google Chrome worked for me........I was bout to throw my Note 5 in the trash too....lol.....thanks dude.
    06-01-2016 04:00 PM
  24. logjammin's Avatar
    For future frustrated users who found this via Google like I did...

    I was able to (finally) resolve this issue by placing my lips around the speaker on the bottom of the phone and "sucking," essentially creating a vacuum. I was shocked when it worked, but, well, there you go. Good luck.
    07-06-2016 06:43 PM
  25. Jeconsultant's Avatar
    For future frustrated users who found this via Google like I did...

    I was able to (finally) resolve this issue by placing my lips around the speaker on the bottom of the phone and "sucking," essentially creating a vacuum. I was shocked when it worked, but, well, there you go. Good luck.
    I shall completely second this easy fix. I have 6 galaxy s6 for staff and everyone of them within a month had the distortion. Now with sucking on the speaker at the bottom of the phones, they all sound as they should do and back to normal. Go figure!
    09-23-2016 08:45 AM
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