1. AC Question's Avatar
    Switching between MTP and PTP does not help. Thanks.
    09-03-2015 07:35 PM
  2. Rukbat's Avatar
    Is there a message on the phone when you run SS (or, if it's running, when you plug the phone into the computer), asking you to allow this computer to access the phone?
    09-03-2015 11:41 PM
  3. Catwise's Avatar
    No, there is no message on my phone when I try to connect. When I first purchased the phone, I was able to connect to Smart Switch, but now that I have added my music files I get the message on my computer screen that my phone screen is locked when it is not locked.
    09-04-2015 01:07 PM

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