1. Nautillius's Avatar
    can somebody help me pls
    today my my sd card malfunctioned, I try to enter the storage of my S6 through my computer and it crashed
    now I constantly get a notification "preparing sd card checking for errrors and can't connect to my phone storage anymore, and don't know what to do.
    I already did a factory reset and nothing
    please help
    09-06-2015 09:01 AM
  2. Raptor007's Avatar
    That is a tough one, are you referring to the internal SD card since the Galaxy S6 doesn't support external SD. If so and a factory reset hasn't resolved it you may have a defective device and since you are still within the 1 year warranty window you should be able to get it repaired or replaced by Samsung or your carrier.
    09-06-2015 09:38 AM
  3. Nautillius's Avatar
    thanks, that is what i was afraid off. defective device
    09-06-2015 09:43 AM
  4. Raptor007's Avatar
    It happens, mass produced electronics are not infallible, fortunately that is why we get a warranty to back them up.
    09-06-2015 11:11 AM

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