1. Ultrapale's Avatar
    I changed my lock screen to finger print this morning. Typically I just have it set to swipe, but wanted it on for the day, I do that periodically. This evening I went to change it back and the option for swipe and no lock arent available. They say, " turned off by administrator, encryption policy or credential storage." I tried looking through these areas and didn't find anything. I didn't change any of those settings or install any apps that may have changed it (Android pay is deactivated). I can change between the other options, just not swipe, or no lock.

    Thanks for any help.

    Posted via the Android Central App
    09-22-2015 08:12 PM
  2. B. Diddy's Avatar
    Try going to Settings>Security>Clear Credentials.
    09-22-2015 09:55 PM
  3. Ultrapale's Avatar
    Try going to Settings>Security>Clear Credentials.
    That worked, thanks! Curious as to what happened there.

    Posted via the Android Central App
    B. Diddy likes this.
    09-23-2015 04:09 AM
  4. jickey's Avatar
    Try going to Settings>Security>Clear Credentials.
    Can this be enforced by corporate IT when running Nine with an Exchange account? I know on some phones they had the ability to set certain security requirements, but not sure about the lock screen. I would also like to change up the screen for here at home - with the tempered glass and size of the screen, it's hard to reach the home button with one hand.
    09-23-2015 08:09 AM
  5. B. Diddy's Avatar
    Yeah, I'm not sure about what corporate IT may require. Can you ask your IT folks, or are they generally unhelpful?
    09-23-2015 11:01 AM

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