1. r56mcs's Avatar
    I was using samsung browser and I scanned fingerprint to autofill username and password for a website. and I failed the fingerprint scan too many times. And it wants me to enter my backup password. I don't remember what it is.
    The phone is not locked. I use different security - pin, pattern, etc..
    But I cannot access fingerprint section.
    Is there any way to get passed that or reset the backup password?
    10-23-2015 11:17 PM
  2. STARGATE's Avatar
    Use your Google account.
    10-23-2015 11:29 PM
  3. r56mcs's Avatar
    I logged onto Google.com but cannot find where I can reset android phone password...
    10-23-2015 11:37 PM
  4. Almeuit's Avatar
    Enter the backup PW wrong a few times and it should switch to Google account. Or there may be a button for Google account but not sure on that.
    10-24-2015 02:50 AM
  5. r56mcs's Avatar
    The phone is not locked so Google does not come up. I chatted with Samsung support and the only way seems to be to reset the phone, which I won't do. I don't need fingerprint scan. It sucks anyway.


    Edit: finally remembered the backup password!!! Hahahaha...
    10-24-2015 03:36 AM

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