1. AC Question's Avatar
    My Galaxy s6 is locked. Reset password through device manager and it won't unlock the phone. I don't want to reset it because I didn't back up everything. I want to root it but don't know what software it has. I'm not even sure is the baseband is correct because I can't access it and when I hook it up to my PC, the info doesn't come up. I think the baseband is G920AUCU3BOI2 . Would PinPong root it so I can back it up and reset it? What other options do I have? I've gone as far as talking to Google and they can't even do anything.
    11-01-2015 09:49 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! I don't think rooting would help you here. What happens if you fail the unlock enough times? Does it ask you for your Google credentials?
    11-02-2015 12:57 AM
  3. cmontero's Avatar
    The lock screen lets me try the password several times. After that it says try again in 29 seconds. It's the same password as the Android Device Manager which is why Google is also not able to help me because it's my phone so this shouldn't be a problem. It's really my phone, linked to my Gmail and I have all the info which I gave to Google. I will see what the PC specialist stores are able to do.
    11-02-2015 08:32 AM
  4. makaroni's Avatar
    How did your phone get locked and your password needed to be reset in the first place? That sounds sketchy. You left that part out.
    11-02-2015 06:28 PM
  5. cmontero's Avatar
    It didn't recognize my thumbprint, asked for my backup pin password. It didn't accept that. Then it locked. When I called Samsung they said to locate it through Android Device Manager which is a operated by Google. My android is linked to my Gmail account which means I can see where it's at if I lose it. When logged into Gmail you lock the device and reset the Device Manager password. This password will then let you unlock the phone. Except....sometimes it fails, again and again. Even when you call Samsung and Google. The reason why I haven't reset it back to factory settings is because my info is not backup. Yes I know. Always back up your ****. I don't trust anyone or anything. So if you think it's sketchy, those are your thoughts. I physically proved At&t the phone was mine and they offered to unlock it, but I said no. I can't afford to lose my information just yet. And today I found out that rooting it will wipe so basically unless someone can get in there without having to send it to a tech company and pay $700. I'm out of luck.
    11-02-2015 08:02 PM
  6. B. Diddy's Avatar
    How did your phone get locked and your password needed to be reset in the first place? That sounds sketchy. You left that part out.
    Let's not jump to any conclusions here. This kind of thing has also happened to one of our Ambassadors, where the fingerprint sensor failed, and he forgot his backup password. In his case, the phone prompted him for his Google credentials after enough failed unlock attempts--but he had to make sure 2-step authentication was turned off first, and then he was finally able to get back into the phone.

    What's always difficult to figure out is which devices will ask for your Google credentials and which won't. It might vary with the carrier as well. It sounds like cmontero's doesn't ask for them, unfortunately. How many more times did you let the unlock fail after it started telling you to wait for 30 seconds? Keep trying for at least 5-10 more times after that, as tedious as it might be. Hopefully it'll give up and prompt you to enter your Google credentials.
    11-03-2015 02:14 AM
  7. buzzzzzsaw's Avatar
    I have the same issue as Makroni. Doesn't recgonize my fingerprint, doesn't accept my backup password. I've entered it wrong so that I had to wait 30 seconds about 20 times. Never has asked me to login to my Google account. Can I clear the fingerprint data without having to reset the device?
    11-03-2015 02:01 PM
  8. makaroni's Avatar
    Let's not jump to any conclusions here. This kind of thing has also happened to one of our Ambassadors, where the fingerprint sensor failed, and he forgot his backup password. In his case, the phone prompted him for his Google credentials after enough failed unlock attempts--but he had to make sure 2-step authentication was turned off first, and then he was finally able to get back into the phone.
    Based on his original post, he never mentioned how the phone became locked. That missing info can change the dynamics of the question. Let's be honest and agree that people make an anonymous account and try to see if they can get help getting into a phone they found or possibly stole. The original post sounded a bit sketchy without mentioning how the phone got locked
    11-06-2015 08:08 AM
  9. cmontero's Avatar
    Well there are easier ways to unlock the phone than to post here. I've spent more than a week talking to Samsung, At&t, Google, gone to PC stores and attempted to extract my little data I have by proving the phone is mine , but you don't have to or care to believe me. The issue is that Google is worthless and fails to fix the issue with their ADM and is causing people to factory reset their phones and lose all their info simply because the screen won't unlock. I have the info from At&t to unlock my phone because I own it, but that means to factory reset it. That's not what I want to do. None of the apps work when I hook my phone to my PC because I need to unlock the screen. So using Smart Switch, At&t locker, At&t info transfer, etc fails.
    11-06-2015 08:47 AM
  10. B. Diddy's Avatar
    Based on his original post, he never mentioned how the phone became locked. That missing info can change the dynamics of the question. Let's be honest and agree that people make an anonymous account and try to see if they can get help getting into a phone they found or possibly stole. The original post sounded a bit sketchy without mentioning how the phone got locked
    True. My approach, though, is to draw out as many details from a poster as possible. If the situation is legitimate, those details will bear it out. If it isn't, the poster will either incriminate himself or herself (in which case we close the thread), or simply will stop responding. I've seen a few too many posts where people respond with flat-out accusations, and the original poster comes back describing in detail (and in anger) what the situation was, and then it becomes a mess. But your point is very well taken. Trust me, the Ambassadors here look at all of these kinds of posts with a very measured eye.
    11-06-2015 10:52 AM
  11. B. Diddy's Avatar
    Well there are easier ways to unlock the phone than to post here
    Did you try what I suggested above--to keep failing the unlock another 10 times or so (even with the 30 second delay), to see if the Google credentials prompt finally comes up?
    11-06-2015 10:55 AM
  12. makaroni's Avatar
    True. My approach, though, is to draw out as many details from a poster as possible. If the situation is legitimate, those details will bear it out. If it isn't, the poster will either incriminate himself or herself (in which case we close the thread), or simply will stop responding. I've seen a few too many posts where people respond with flat-out accusations, and the original poster comes back describing in detail (and in anger) what the situation was, and then it becomes a mess. But your point is very well taken. Trust me, the Ambassadors here look at all of these kinds of posts with a very measured eye.
    Cool! I'll try to draw some more info out if there's a next occasion and try to sound less accusing.
    B. Diddy likes this.
    11-06-2015 03:57 PM
  13. makaroni's Avatar
    Well there are easier ways to unlock the phone than to post here. I've spent more than a week talking to Samsung, At&t, Google, gone to PC stores and attempted to extract my little data I have by proving the phone is mine , but you don't have to or care to believe me. The issue is that Google is worthless and fails to fix the issue with their ADM and is causing people to factory reset their phones and lose all their info simply because the screen won't unlock. I have the info from At&t to unlock my phone because I own it, but that means to factory reset it. That's not what I want to do. None of the apps work when I hook my phone to my PC because I need to unlock the screen. So using Smart Switch, At&t locker, At&t info transfer, etc fails.
    My Apologies sir. I didn't mean any harm. You've stated the phone is yours and I don't contest that. Take it easy and you may get your answer. There are tons of people on this forum that know a lot. Just be patient and the right person may pop on this thread and help you out. I meant no harm. Good luck
    B. Diddy likes this.
    11-06-2015 04:02 PM
  14. cmontero's Avatar
    Apology accepted. I live in Seattle, surrounded by tech geeks and know quite a few. Believe me, even they couldn't help me. My son has the same phone, I am using a backup S4. It's useless since I don't have info stored there because it was my son's. Out of the 32G this useless thing is to me right now, I probably need 5G of info out. I'm not tech savvy, never have been, never will be. If polaroids came back, I'd start using them in a heartbeat. BTW. I'm a Ms.
    B. Diddy likes this.
    11-06-2015 06:14 PM

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