1. AC Question's Avatar
    I went on a cruise and turned off my mobile network to avoid being charged and only used WiFi. When we went on an excursion, I turned my WiFi off to save my battery, but when i tried the fingerprint unlock, it didn't recognize my print. So after trying my pin, i realized it wasnt being recognized either!

    I have lots of pics from the 1st few days of vaykay along with files I can't delete, can anyone provide me w/ a solution other than a master reset???
    11-08-2015 04:20 PM
  2. Almeuit's Avatar
    Try seeing if you can drag down the notification shade to turn on wifi -- once connected you can reset your password.
  3. Almeuit's Avatar
    Try seeing if you can drag down the notification shade to turn on wifi -- once connected you can reset your password.
    11-09-2015 04:41 PM

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