1. indy11's Avatar
    Hey Guys

    New to android. I have issues with opening email attachments and I was asked to do a back up and do a factory reset to solve the email issues. So I backed up using Smart Switch to my desktop and did the factory reset but once restored my back up, the app placements and app settings did not get restore. "back up my data" option to a google account was not turned on before back up. After all this trouble, the issue with opening email attachments still persists.

    Any way to fully restore all apps setttings etc.?

    Thanks
    Indy
    11-14-2015 09:57 AM
  2. OceanView's Avatar
    Hey Guys

    New to android. I have issues with opening email attachments and I was asked to do a back up and do a factory reset to solve the email issues. So I backed up using Smart Switch to my desktop and did the factory reset but once restored my back up, the app placements and app settings did not get restore. "back up my data" option to a google account was not turned on before back up. After all this trouble, the issue with opening email attachments still persists.

    Any way to fully restore all apps setttings etc.?

    Thanks
    Indy
    Which app are you using to open the attachement?
    11-14-2015 02:34 PM
  3. indy11's Avatar
    I have been using using stock email app and adobe to open pdf attachments. Use to work fine before. Then I tried outlook and google pdf viewer..no luck.. not even word doc, files can been opened.
    11-14-2015 03:00 PM
  4. sam00's Avatar
    Smart switch does not backup app settings you need to use a app like Helium.
    11-14-2015 05:37 PM
  5. djm1947's Avatar
    Helium works well and does restore your apps and settings. You do need to be sure that the Helium output is stored off of you phone before doing and FDR or it will be deleted during the FDR process.
    11-14-2015 08:22 PM

Similar Threads

  1. Replies: 8
    Last Post: 11-18-2015, 03:45 PM
  2. Replies: 0
    Last Post: 11-14-2015, 09:40 AM
  3. Accidentally deleted stock music video and photos, off my xperia Z5
    By Bronnel in forum Sony Xperia Z5 & Z5 Compact
    Replies: 0
    Last Post: 11-14-2015, 09:07 AM
  4. I deleted google app store how do I get it back
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 11-14-2015, 06:51 AM
  5. Replies: 0
    Last Post: 11-14-2015, 04:57 AM
LINK TO POST COPIED TO CLIPBOARD