1. AC Question's Avatar
    Samsung s6 isn't recognising my fingerprint and I don't know my back up passowrd
    11-18-2015 02:35 AM
  2. maclancer's Avatar
    Resetting the phone is the only option... Unless someone know another way.
    belodion likes this.
    11-18-2015 02:38 AM
  3. belodion's Avatar
    Android Device Manager might allow the security details to be reset, but it depends on the phone's settings.
    11-18-2015 08:25 AM
  4. Don inn's Avatar
    1. You can reset the phone.
    2. If you use pattern lock, after a few fails, you can use your Google account to unlock Galaxy S6
    3. You can use Samsung Find My Mobile service.
    11-19-2015 01:15 AM
  5. Don inn's Avatar
    or visit local Samsung service center.
    11-19-2015 01:16 AM

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