1. stmiranda's Avatar
    Hello,

    For those who use KNOX, have any of you seen an issue where the pin is not working after first use? KNOX has been working fine until a couple of days ago. It says the pin is not invalid.

    I go to the KNOX website, login and reset the pin. From the phone I setup a new pin and it lets me login. If I go back at a later date and attempt to access the apps under KNOX it tells me my pin is invalid. I then have to go reset it again, but then I have the same issue.

    Thanks

    Posted via the Android Central App
    11-26-2015 09:43 AM
  2. AlphaTango414's Avatar
    I've never had this problem but I use fingerprint lock setting.
    11-26-2015 06:32 PM
  3. stmiranda's Avatar
    Thanks. The phone unlock pin is fine. It's only the KNOX app. I don't have an option to select any other than a 8 digit pin.

    Posted via the Android Central App
    11-26-2015 11:31 PM
  4. AlphaTango414's Avatar
    That's odd because my KNOX is fingerprint protected. No PIN. I did have to make a backup password for it. If I reboot my phone, the first time I open KNOX Launcher I have to enter my password. Only one time tho, after that it's my fingerprint.
    11-27-2015 04:26 AM
  5. stmiranda's Avatar
    There was an update for My KNOX that I got today. Appears to have resolved my issue. Go figure.

    I wonder if KNOX uses the same option as the lock screen. I use a pin. I'm also using the default app, the one installed on the phone.

    Anyway, thanks for your feedback.

    Posted via the Android Central App
    11-27-2015 12:04 PM

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