1. marymary1's Avatar
    help please,i laid phone down today on a table. when I came back it would not recognize my fingerprint and I could not remember my code for when that happens. I usually write them down but forgot this time. so I did a hard reset of the phone and now I cant go any further in setting up phone. I put in my email address I used and it tells me to use an email account from which the phone had been synced before.i always use the same email but it still tells me that message
    had to change passwords etc to get into account but it still wont let me set up my phone
    I desparately need help

    android os
    12-01-2015 04:08 PM
  2. Javier P's Avatar
    Hi, welcome to the forums! I think your best chance is taking your phone and personal ID to your carrier and they should be able to help you out.
  3. Javier P's Avatar
    Hi, welcome to the forums! I think your best chance is taking your phone and personal ID to your carrier and they should be able to help you out.
    12-01-2015 04:25 PM
  4. AlphaTango414's Avatar
    Welcome to Android Central! As Javier said, take it to your carrier or may try to contact Google.
    12-01-2015 05:41 PM

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