1. AC Question's Avatar
    Before the latest update, most of my apps were organized into folders and some of these folders were placed on the home screens. After the updates, some of the folders are "gone" not only from the home screen but from the apps area. I can see the apps if I go into App Manager, but I cannot open them from there. So I currently cannot find any way to open many apps that I previously downloaded (and app manager says I still have). Strangely, this only happened with some apps and folders but not all . What do I need to do to regain access to these apps?
    12-16-2015 06:32 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-21095
    12-16-2015 09:45 PM
  3. lisaboymom's Avatar
    That did not work....any other ideas? Apps still are present in apps manager but icons are not visible to select when I press the "apps" key on the home screen.
    12-18-2015 02:46 AM
  4. B. Diddy's Avatar
    Does your phone have the option to hide apps in the App Drawer?
    12-18-2015 10:24 PM
  5. lisaboymom's Avatar
    I do not see that option either in the (manage apps menu or the edit apps area)...I did an experiment and switched to the Nova Launcher instead of the Touchwiz and when Nova Launcher is going, all of my apps are visible in the apps drawer/page (though my folders do not exist at all). When I switch back to TouchWiz then the missing apps are still not visible on the apps drawer/page.
    12-19-2015 03:09 PM
  6. Javier P's Avatar
    That sounds like a launcher problem. You could try clearing cache for the Touchwiz launcher in the settings - apps - all tab and then reboot the phone.
    B. Diddy and RN50 like this.
    12-19-2015 03:13 PM
  7. B. Diddy's Avatar
    I agree with Javier P. If clearing the TouchWiz cache doesn't help, then you could also try clearing the data--but this will wipe your homescreens clean, and you'll have to set them back up again.
    12-19-2015 06:30 PM

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