1. dpomerance's Avatar
    In preparation for a potential factory reset, see post on TouchWiz, I wanted to copy off my files from the phone to my desktop. I can see the files I want using "My Files" on the phone, but when I use Windows Explorer (Win10) with the phone connected over USB, the folders are empty. Anyone have any ideas what's up about that? I've never had trouble finding files before but I add this is the first time I'm trying with Windows 10.
    12-17-2015 05:57 AM
  2. anon(632115)'s Avatar
    My files is just a file browser on the S6, it contains no files. Copy the folders you want or use Smart Switch
    12-17-2015 06:05 AM
  3. dpomerance's Avatar
    thank you for the reply. I realize my files is just a browser to find files, and I see them located in the proper folders, but when I navigate to those same folders using Windows Explorer, the folders show empty in Windows but they show the proper files in My Files.
    12-17-2015 06:09 AM
  4. anon(632115)'s Avatar
    Hmm I haven't come across that (I have S6 Edge and I run Win10). In that case I would recommend using Smart Switch. First time I ran SS I was wondering if it would back up all my music as we don't have SD cards on our devices and it backed up everything. Before you do a reset try clearing system cache as that may resolve your Touch-Wiz problem
    12-17-2015 06:18 AM

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