1. AC Question's Avatar
    My Samsung Galaxy S6 Edge is locked--""Unable to recognize your fingerprint. Enter your backup password to unlock the device". Apparently I do not know the password.

    It is in Ultra Power Saving mode. I have tried Android Device Manager...the message I entered shows on the screen, but the temporary password I set does not work. Almost feels like the screen I'm entering that password on is the wrong screen, and I'm limited by the power saving features.

    Not sure what else to try; Samsung's Locate my Phone doesn't seem helpful. Thoughts?

    Thanks!
    12-18-2015 09:51 AM
  2. dpham00's Avatar
    Mod Note, I will move this to the s6 forum for more visibility
    12-18-2015 11:04 AM

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