1. Denisew 1972's Avatar
    I have a Sprint Galaxy s6 edge. Stock voicemail and dial pad, no third party apps. I have encountered this issue a few times lately and it becomes more bothersome as more and more companies switch to confirmation voicemails. I will miss a call from a doctors office lets say. In the voice mail they ask me to press "1" to confirm the appointment. Well, here's the issue. When listening to a message from voicemail there is no option to pull up the dial pad to select a number. Am I missing something? Or is this just a blunder on Samsungs part?
    12-24-2015 09:16 AM
  2. djm1947's Avatar
    I may be misunderstanding your question, but once the message goes to voice mail you can no longer communicate with the senders phone system. In other words, you cannot pushed 1 to confirm. Are you wanting to call the sender back?
    12-24-2015 01:32 PM
  3. Denisew 1972's Avatar
    That's what I wanted to do, was be able to activate the dial pad from voicemail. Sounds like it just can't be done. I wish companies would understand this and stop using the service. A lot of times the doctor whose calling gets cut off from the voicemail and I don't even know whose calling. Drs office use multiple phone lines (or even generic 000 numbers) so it's not already in my contacts & I can't call back. It's not that big of a deal, just frustrating. Not the phones fault at all.

    "It will be mine. Oh yes. It will be mine."
    01-02-2016 04:17 PM
  4. Fathertime's Avatar
    You can only do what you want to do with the dial pad when it is an active call. You can't do what you want to do on a recorded message.
    01-02-2016 04:33 PM

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