1. Denisew 1972's Avatar
    Hello, recently I have noticed that my phone will not pick up an incoming call. When I go to answer all I hear is dead air with the timer ticking as if the call is connected. When I go to make a call all I hear is dead air when it is apparently connected on the other end. All the other person hears is dead air when they pick up. I switch the phone to Wi-Fi calls and I can make and receive calls. The problem with this as I'm not always connected to Wi-Fi. Why would my phone be doing this? There are four other galaxy s6 phones in the house so I have a hard time believing it's the network. What would cause my phone to suddenly not be able to answer calls or make calls?

    Posted via the Android Central App
    01-05-2016 06:54 PM
  2. Denisew 1972's Avatar
    I'm getting the feeling that I'm going to need a new (I'm sure a refurbished one) phone. I've had the phone since April and I doubt Sprint will just swap it out. ughhh No replies must mean I'm the only one with this issue.... Shoot!
    01-06-2016 10:36 AM
  3. Denisew 1972's Avatar
    Fixed - Sprint repair store was very confused on my issue since the WiFi calling worked. Reseated the SIM card, viola. Works now

    Posted via the Android Central App
    01-10-2016 07:22 PM
  4. Westiemom's Avatar
    Just saw this, sorry you got no replies. Very glad it's fixed though and nice to know how it was resolved in case anyone else encounters this!

    Posted via the Android Central App
    01-10-2016 09:26 PM
  5. Denisew 1972's Avatar
    Update: Phone sent to Samsung repair in Texas. They have replaced the motherboard, charging port (probably because it's attached to the motherboard) and as an added bonus they noted "scratches" on the LCD (which I did awhile back by putting it in my purse with no screen protector) and they replaced it. In a happy camper. So anyone else with this issue just send it in. It's all under warranty as the phone is only 9 mths old.

    Posted via the Android Central App
    02-13-2016 03:24 PM

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