1. Jagjvg2000's Avatar
    Got my new phone yesterday. Apparently I did the fingerprint set up but now it doesn't recognize my fingerprint and I have no idea what the backup password is. I can change the regular access password but apparently that is different than the backup password needed for the fingerprint set up.

    Any suggestions?

    Thx :-)
    01-09-2016 12:22 PM
  2. Tim Caldwell's Avatar
    Did you register it on the Samsung.com web site? If so, you go there, login, and there is an option to UNLOCK the screen. Otherwise you might be stuck in just doing a full reset of it - at which point you MUST be in possession of your GMAIL Account login that was registered with the phone.
    01-09-2016 12:51 PM
  3. pappcam's Avatar
    You created this backup password just yesterday and you have no idea what it is? How is that possible?
    01-09-2016 04:12 PM
  4. anon(9681881)'s Avatar
    You created this backup password just yesterday and you have no idea what it is? How is that possible?
    The phone was stolen
    ABOSWORTH007 and pappcam like this.
    01-10-2016 06:50 AM
  5. soul4p's Avatar
    settings>factory reset
    01-10-2016 09:05 AM
  6. AlphaTango414's Avatar
    Android Device Manager
    01-10-2016 01:19 PM
  7. pappcam's Avatar
    You created this backup password just yesterday and you have no idea what it is? How is that possible?
    The phone was stolen
    That's what came to mind for me as well.
    01-10-2016 04:36 PM
  8. xocomaox's Avatar
    Since you just got it and set it up, you can just factory reset it and start over.

    I wouldn't jump to the conclusion of it being stolen because they forgot or mis-typed the password. This happens more than you think, I work in IT and see it daily with a 5,000 user base.
    01-10-2016 05:38 PM
  9. linuxalien's Avatar
    If you get the backup password wrong a few times it asks for your gmail and password that's associated with the phone. That feature saved my *** a couple times. Dunno why fingerprints and passwords quit working sometimes.

    Posted via the Android Central App
    01-14-2016 02:21 AM
  10. Zontmo's Avatar
    I've had to reset my phone before due to fingerprints not being recognized and backup password being forgotten, so I made sure it's dutifully registered at samsung.com. This thread made me check there just now to see how I can unlock it from there, and I can't find the option? I log in to samsung.com, go to my account, see my phone listed there, click on it and get all sorts of details about it, can download manuals, etc. But, I don't see the unlock option?
    01-16-2016 03:00 PM

Similar Threads

  1. My S6 won't allow me to shut off my password, how can I do it?
    By AC Question in forum Samsung Galaxy S6
    Replies: 2
    Last Post: 01-09-2016, 05:52 PM
  2. [Free Game] My racing game dinosaur number 2 ;)
    By Darie_P in forum Android Games
    Replies: 1
    Last Post: 01-09-2016, 05:49 PM
  3. How do I install android 6.0 on my HTC Desire 526?
    By NazmulHossainNihal in forum Android 6.0 Marshmallow
    Replies: 1
    Last Post: 01-09-2016, 01:25 PM
  4. Replies: 1
    Last Post: 01-09-2016, 01:20 PM
  5. Need to unlock my S5 with a broken LCD but it's pin locked
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 01-09-2016, 12:11 PM
LINK TO POST COPIED TO CLIPBOARD