1. AC Question's Avatar
    the screen on my galaxy s6 is cracked and does not work. I can still answer incoming calls by pressing the home key, but that's about all that I can do with the phone. I got a replacement phone and I want to transfer everything using Samsung smart switch. how can I do that since I can't open the app on my old device? I need EVERYTHING transferred over, not just contacts and photos. please help, thank you.
    01-11-2016 07:07 AM
  2. dpham00's Avatar
    Try using a physical keyboard and mouse with a usb otg cable and usb hub .
    01-11-2016 07:56 AM
  3. anon(632115)'s Avatar
    Log in to your Samsung account, from there you can unlock the screen so you can do your data recovery
    01-11-2016 08:21 AM

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