1. daniela_r's Avatar
    Problems accessing the files on my phone from Windows 10-get-stuck.jpg

    It gets to this point and gets stuck like that.. Can anyone help me out?
    01-24-2016 11:27 AM
  2. Rukbat's Avatar
    In the left column, click on Phone (2 under Removable Storage). It may take a few seconds. If it still hangs, install Samsung Smart Switchâ„¢. That will install the driver for the phone, and it should work after that.
    01-24-2016 11:42 AM

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