1. joe.dennis3's Avatar
    Hey,

    I've had my galaxy s6 just over a month now and have had the black screen of death about 3 times. I was just wondering if anyone knew if this is a software issue or a hardware as I know some people with the same phone who have never had this problem!

    I've been told to factory reset and if it still happens they will replace it. Not sure how a factory reset would help if I haven't had it long though...

    Just wanted to see if anyone had any advice!

    Cheers
    02-28-2016 12:25 PM
  2. Denise in Los Angeles's Avatar
    Who asked you to do a factory reset?

    I would clear my cache first, then try deleting apps before I would resort to a reset.
    02-28-2016 12:47 PM
  3. joe.dennis3's Avatar
    The company I bought it from said to do one and see if it happened again before returning it. Okay cool I'll give that a go thanks!

    Is it to do with the software then do you know?
    02-28-2016 01:28 PM

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