My wife and I both have Galaxy S6's which have recently been upgraded to 6.0.1 Marshmallow in early March. Over the past week, whenever I try to send a video to her WhatsApp she gets a message saying "this video was removed from your phone because it contained unsafe content" and she is unable to view it, a relative has a Galaxy S5 and he gets the same message. If she sends a video to me I can view it fine. This only seems to happen with the videos I have taken over the last week, ones I have recorded earlier are still sending to her with no problems. I don't believe it is down to the latest software update as everything was fine for a few weeks after they were installed. I have tried deleting and installing WhatsApp on both phones and rebooting and clearing the cache also with no luck. Does anyone have any suggestions please?
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Hi,*
Thanks for your message. *
If you received a popup that a video has* been removed due to "unsafe" content, t*his is because WhatsApp detected an issu*e with the video that may cause issues f*or your phone. In an effort to protect o*ur users, there is no way to download or* play such videos.
If you are the recipient of the video wh*o is experiencing this popup, please rep*licate the issue and send us logs. Again*, it is unlikely that you will be able t*o download or play these videos, but log*s will help us investigate whether these* videos are being properly detected. Tha*nks for your cooperation! When you repli*cate the issue, please do the following:*
Launch WhatsApp. *
Press the [Menu Button]. *
Tap [Settings] > [Help] > [Contact Us]. *
Enter a description of the issue into th*e description field.
Select [Next]. *
Tap [This does not answer my question] a*t the bottom if any results are displaye*d.
Send the email.*
The above steps will automatically gener*ate a log file as an email attachment.