1. deepeshmittal's Avatar
    Hi All,

    I have sent my S6 for repair as I was facing charging issue. In a resolution logs it is mentioned that:

    "TSP HOME REAR AND BATTERY COVER CAME IN SCRATCHES"

    What is "TSP Home Rear" and what exactly happened to my phone. I just want to be careful about my phone next time.

    Thanks
    04-05-2016 09:31 PM
  2. bbtkd's Avatar
    Hi All,

    I have sent my S6 for repair as I was facing charging issue. In a resolution logs it is mentioned that:

    "TSP HOME REAR AND BATTERY COVER CAME IN SCRATCHES"

    What is "TSP Home Rear" and what exactly happened to my phone. I just want to be careful about my phone next time.

    Thanks
    TSP is Technical Support Portal, apparently their name for their repair center. I believe this is a note that they input on initial inspection, noting that when it came to them it already was scratched - so they don't get blamed for scratches. This is like when you rent a car, you want to walk around it and note any damage before accepting it. Otherwise when you return it they can potentially blame you for prior damage. BTW - if you had charging issues and were using rapid charging - don't do that. Rapid charging - as currently designed - is real risky and eventually ends badly for some/many. Seems to me that they rushed this to market before it was bulletproof.
    04-06-2016 06:53 AM

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