1. Abzlad's Avatar


    Hi,

    I have linked a video that shows the problem.
    After the update to Marshmallow, I am unable to access the lock screen or the fingerprints settings. I occasionally randomly get "fingerprint has stopped working" message pop up.

    This problem did not start right after the update, maybe two weeks later.

    Any suggestions for this bag of ****e, Samsung S6 on EE.

    Thanks
    06-05-2016 09:52 AM
  2. sydneycooper1979's Avatar
    Have you done a factory reset since upgrading the software?
    06-05-2016 10:19 AM
  3. Abzlad's Avatar
    Not yet, was hoping to avoid that. Problem only started a couple of days ago.
    06-05-2016 10:45 AM
  4. lucianus_luciferus's Avatar
    maybe you have disabled some services or apps, maybe you are using an app locker, it may be a feature of the launcher you are using...
    06-06-2016 05:25 AM

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