1. AC Question's Avatar
    When I try to boot my refurbished AT&T-branded Samsung Galaxy S6 I received a month ago, it freezes at the AT&T logo.

    This is the second time it has happened (I just factory reset it already) and I noticed before both times I would get "Unfortunately [whatever app] has stopped" messages on multiple apps - almost any app I try to open. The first time it was the phone app, the second time it was my Amazon Shopping app (along with Google Drive, as I tried to upload my images before restarting). The error messages would prompt me to restart to try to fix the problem, at which point the phone freezes on restart.

    Things I AM able to do:
    Power off the device using POWER + VOL DOWN
    Boot into the recovery menu using POWER + VOL UP + HOME

    Other stuff:
    Does not respond to the power button alone when frozen.
    Freezes at the same place when trying to boot into safe mode.
    I tried wiping the cache from the recovery menu - still didn't boot after that
    The phone isn't rooted
    06-22-2016 10:32 AM
  2. menkster's Avatar
    Original poster here. My question for the original post is: Is there a possible way to prevent or fix the freezing without doing a factory reset? Without knowing exactly what causes this, if this pattern continues, I'll need to do a factory reset every couple weeks.
    06-22-2016 12:37 PM
  3. Feldon's Avatar
    I'd drive down to the AT&T store and show it to them and say "Your bullsh*t is literally stopping me from using my phone. Fix it."
    06-22-2016 12:42 PM

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