07-07-2016 02:06 PM
33 12
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  1. Zach91's Avatar
    Just downloaded the latest verizon update today (07/06/2016) and my S6 will no longer unlock with a fingerprint. I go to unlock with my fingerprint and it goes straight to the unlock with PIN screen, forcing me to enter my PIN to unlock. Anything i can do? Already restarted and cleared cache, but no luck. Really don't wanna factory reset if I don't have to.
    07-06-2016 01:14 PM
  2. jskinvest's Avatar
    Exact same thing here. I have been on the phone with Verizon for 45 minutes. No solution yet. I am dreading having to do a factory reset. If there are any fixes out there please let us know.
    07-06-2016 01:22 PM
  3. jskinvest's Avatar
    Also the phone does not lock automatically after the screen times out.
    07-06-2016 01:42 PM
  4. Zach91's Avatar
    Also the phone does not lock automatically after the screen times out.
    Was Verizon any help? This issue is already bugging the crap out of me.
    07-06-2016 02:03 PM
  5. jskinvest's Avatar
    No...no help at all. They had me re-enter my fingerprints and that did nothing. The fingerprint unlock still works with selected applications ..paypal etc... but not with the phone screen lock. It is really bugging the crap out of me as well. I dread having to do a factory reset.
    07-06-2016 02:07 PM
  6. jskinvest's Avatar
    Also, the update installed 5 crapware applications which I had to delete. This update was really screwed up. I should have waited before installing.
    07-06-2016 02:12 PM
  7. Zach91's Avatar
    No...no help at all. They had me re-enter my fingerprints and that did nothing. The fingerprint unlock still works with selected applications ..paypal etc... but not with the phone screen lock. It is really bugging the crap out of me as well. I dread having to do a factory reset.
    Same here, only thing affected is the lock screen. I have a feeling even factory reset won't fix this issue either as it seems to be a problem with the new software. That being said, if you do end up factory reseting let me know if it works. Thanks verizon/samsung....
    07-06-2016 02:14 PM
  8. jskinvest's Avatar
    I have the same feeling. If I do it I will let you know the result. Also, if you decide to do it please let me know if it fixed the issue. Thx.
    07-06-2016 02:15 PM
  9. Zach91's Avatar
    What are the bloatware apps? Not seeing any new apps upon initial inspection.
    07-06-2016 02:21 PM
  10. jskinvest's Avatar
    One was Ebay. The other 4 were a bunch of games. I forget the names..I deleted them immediately.
    07-06-2016 02:23 PM
  11. jskinvest's Avatar
    Are you and I the only two people having this problem? I am surprised nobody else has posted about this.
    07-06-2016 02:25 PM
  12. Zach91's Avatar
    Can't be. I'm guessing most people don't even know about this update though. If you're reading this DON'T UPDATE! lol
    07-06-2016 02:30 PM
  13. jskinvest's Avatar
    It was a stupid unnecessary update. It addressed a problem that did not exist. (phone doing a Factory reset after 15 attempted logins).
    07-06-2016 02:34 PM
  14. Zach91's Avatar
    Never even heard of that problem before this update. They better fix this ASAP!
    07-06-2016 02:41 PM
  15. myandroidgs6's Avatar
    Can't be. I'm guessing most people don't even know about this update though. If you're reading this DON'T UPDATE! lol
    Nop .. it hasn't shown up on my phone yet ... Hopefully not .."Fingers crossed" ..

    The last update was May 27 .. so I'm ok for now ..
    07-06-2016 03:16 PM
  16. Zach91's Avatar
    Nop .. it hasn't shown up on my phone yet ... Hopefully not .."Fingers crossed" ..

    The last update was May 27 .. so I'm ok for now ..
    Skip this one for now. All it does is break the fingerprint unlock
    07-06-2016 04:14 PM
  17. jskinvest's Avatar
    I think I might have isolated the problem. Question: Do you use Nova Launcher? If yes, do you use the lock screen widget?
    07-06-2016 05:31 PM
  18. Zach91's Avatar
    No, I just use stock TouchWiz with a theme.
    07-06-2016 06:00 PM
  19. jskinvest's Avatar
    No, I just use stock TouchWiz with a theme.
    07-06-2016 06:05 PM
  20. jskinvest's Avatar
    No, I just use stock TouchWiz with a theme.
    I just did a factory reset. So far it's working fine.
    07-06-2016 06:06 PM
  21. TheGoodNamesAreGone's Avatar
    I just did the update for my s6 edge and it has no problems recognizing fingerprints. Unlocks fine.
    07-06-2016 07:13 PM
  22. TheGoodNamesAreGone's Avatar
    One was Ebay. The other 4 were a bunch of games. I forget the names..I deleted them immediately.
    Odd, I have not seen these apps in the update, though perhaps the issue is possibly a standard s6 issue only? I have the s6 edge and I don't see those apps, nor is my device having issues with finger prints.
    07-06-2016 07:28 PM
  23. Zach91's Avatar
    So I'm gonna have to do a full factory reset? Is yours still working?
    07-06-2016 07:50 PM
  24. TheGoodNamesAreGone's Avatar
    Yes, mine is still working. I did notice however, it does not auto lock after the screen times put.
    07-06-2016 08:00 PM
  25. TheGoodNamesAreGone's Avatar
    Well I just dug around in the lock screen settings, and after the update, it had set it to 5 seconds after screen time out. I set it to immediately and now it locks as soon as the screen times out.
    07-06-2016 08:04 PM
33 12

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