08-23-2016 02:12 AM
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  1. Fermenter's Avatar
    Fermenter
    Samsung S6, when I try to back up to a Samsung account I get this:

    "Failed to back up My profile section saved in Contacts."

    Doesn't matter what I am trying to back up. I've also deleted the Samsung account from the phone, created a brand new one with Samsung, and set the new one up in the phone – with exactly the same issue.

    Any ideas what this is? Looks like my device is totally unable to sync with Samsung's servers.
    08-14-2016 12:53 AM
  2. Fermenter's Avatar
    Fermenter
    Bump.

    I know it's a confusing title, but that is exactly the error message I get.

    Could really use some help on this.
    08-14-2016 08:53 PM
  3. Bosbouer's Avatar
    Bosbouer
    Your very first Samsung account that you created is the only one that will sync with Samsung services.
    lucianus_luciferus likes this.
    08-15-2016 12:23 AM
  4. Fermenter's Avatar
    Fermenter
    How would they know whether it is my first account or my tenth? New account, new email, new everything.

    As far as I can tell my S6 has never synced to a Samsung account?
    08-15-2016 02:46 AM
  5. lucianus_luciferus's Avatar
    lucianus_luciferus
    Originally Posted by Bosbouer
    Your very first Samsung account that you created is the only one that will sync with Samsung services.
    he is right
    Bosbouer likes this.
    08-15-2016 06:20 PM
  7. Fermenter's Avatar
    Fermenter
    Regardless, it wouldn't sync with my first account either.

    I have never been able to sync my S6 with Samsung, so I am unable to back up the phone. Any ideas?
    08-22-2016 10:13 PM
  8. Bosbouer's Avatar
    Bosbouer
    Originally Posted by Fermenter
    Regardless, it wouldn't sync with my first account either.

    I have never been able to sync my S6 with Samsung, so I am unable to back up the phone. Any ideas?
    Google backup to on your gmail account?
    08-23-2016 02:12 AM
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