1. mmajstor's Avatar
    Phone will restart 3 or 4 times in 10 days.
    Just restarts and ask for my pin code.
    Version Android 6.0.1, phone model number SM-G920F.
    Phone is not rooted, i tried software reset and factory reset but nothing helps .
    This is picture from reboot log program Galaxy s6 randoom restart-screenshot_20160822-180210.jpg
    Apps installed olphin, 360 securety, google keybard, cpu-z, drupe, zege, Social apps (viber, skype, instagram, whatsapp, facebook.), steam, taptalk, poweramp, Action launcher 3, YAATA.
    Sry for long post.
    Ty in advance.
    08-22-2016 12:27 PM
  2. B. Diddy's Avatar
    Welcome back! I'd try uninstalling 360 Security first--that seems to be mentioned commonly here along with various problems. If it persists after uninstalling, then get rid of drupe as well.

    If it keeps happening, then try Safe Mode to see if it's due to any of your 3rd party apps. If it keeps happening in Safe Mode, then it's more likely a firmware or hardware issue. https://support.t-mobile.com/docs/DOC-29226
    08-22-2016 01:40 PM
  3. mmajstor's Avatar
    360 removed fingers crossed.
    Ty for the help.
    08-22-2016 02:27 PM
  4. mmajstor's Avatar
    I just clicked to update my apps, and phone just go black to boot screen, now is frozen black screen and samsung logo with powered by android.
    I cant even restart the phone .
    08-23-2016 01:24 PM
  5. B. Diddy's Avatar
    Ugh. Can you boot into Recovery? If so, then try wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095

    If you're unable to boot into Recovery, then see if you can reflash the firmware using Odin: http://forums.androidcentral.com/amb...interface.html
    08-23-2016 06:36 PM
  6. mmajstor's Avatar
    I will take it back to the store, have 1 year warranty left, thx again for the help.
    I can boot in, but 5 time freez like this in 2 month , seems like hardware.
    B. Diddy likes this.
    08-24-2016 10:53 AM

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