1. mfinleyv's Avatar
    Hi Guys

    Thanks in advance for any help on this...

    Used my phone last night as normal, no problem. Plugged in to charge overnight - this morning, its totally frozen. The screen is black and the notification light is pulsing blue/white/blue/white continuously.

    I have tried all of the following with no luck:

    Volume down + power button
    Volume up + power button
    Volume up + power + home
    Volume down + power + home
    All buttons together

    I've tried all of these many many times. Also tried with sim in and sim out. Also tried with it plugged into my laptop and unplugged.

    I'm pretty sure there was a software update due, I hadn't installed it but I wonder if it did it automatically overnight and had screwed the phone.

    Any ideas welcome!

    Thanks
    09-04-2016 05:42 AM
  2. lucianus_luciferus's Avatar
    hold down power button for about 10 seconds
    09-04-2016 02:14 PM
  3. jimmyjam22's Avatar
    I had the frozen screen / blue light problem. What finally worked for me was with power unplugged, hold the power, volume down & home button simultaneously until something changes on the screen. ( About 35 seconds )
    As to why it locked up remains a mystery, I suspect apps not so friendly with each other. Hope this help
    J
    09-05-2016 08:48 AM

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