Galaxy S6 will not unlock from screen off with trusted voice active.

sacgary13

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Jul 3, 2015
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I used to be able to "OK Google" from the screen off/locked state and I can no longer do so.

In my attempts to fix it with the forums, I have noticed that when the screen goes dark or locks the "From any screen" and "Trusted Voice" sliders move to "OFF".

Settings>Lock Screen & Security>Secure Lock Settings>Smart Lock>Trusted Voice....when I tap this I see the sliders for "From any screen" and "Trusted Voice" move from OFF to ON. If I lock and unlock the phone from there I see the sliders move from OFF to ON when the screen unlocks.

It appears that the screen lock disabled both settings.
 

Thiago Souza

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Jan 13, 2014
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I tested this and does not work for me too.
Possibly it's a normal thing in S6 , cause on my "smart lock settings" I see a message under trusted voice > any screen: "works on display on and/or charging".
So, in Off screen with plugged charger on my phone worked for me.
If anyone have success in Off screen say OK Google, tell us. I guess it interesting.