1. Cloud7z's Avatar
    My Galaxy S6 won't turn on but it does have a blinking blue light. Through google, I have found out that this is due to the screen freezing and can be fixed by holding "power" and volume down" to do a simulate battery disconnect.

    This has not resolved my problem. When I do this I get one of three outcomes.

    No change. Screen stays black with blue LED and it does nothing
    Phone boots to the S6 boot screen then goes back to black and does nothing. Here
    Phone boots to home normally, but turns off after a few minutes (rare)

    I think the charging is fine, once the blue light went off but came back on after I charged it.
    11-25-2016 03:08 PM
  2. Deanig_12's Avatar
    Have you tried reinstalling the software via kies?
    11-25-2016 03:27 PM
  3. Deanig_12's Avatar
    11-25-2016 03:29 PM
  4. Cloud7z's Avatar
    I can't find my device name, since the phone wont power on and I cant open up my s6. Also is there a way of doing it without wiping all my data?
    11-25-2016 04:06 PM
  5. kimberly chavez3's Avatar
    My Galaxy S6 won't turn on but it does have a blinking blue light. Through google, I have found out that this is due to the screen freezing and can be fixed by holding "power" and volume down" to do a simulate battery disconnect.

    This has not resolved my problem. When I do this I get one of three outcomes.

    No change. Screen stays black with blue LED and it does nothing
    Phone boots to the S6 boot screen then goes back to black and does nothing. Here
    Phone boots to home normally, but turns off after a few minutes (rare)

    I think the charging is fine, once the blue light went off but came back on after I charged it.
    11-30-2017 08:04 PM

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