dgcamero
Well-known member
Hate to break it to you... they are mostly going to just appease you a bit. Google Assistant is a core part of Google's services on your phone. You can turn it off, but it'll just ask to re-enable it, and you are not going to be able to go back to Google Now/On Tap (at least easily or without repercussions) ... because that feature is in the process of being deprecated by Google.
And you aren't going to get a lot of sympathy from Google, they are very proud of Google Assistant and have put a tremendous amount of time, money and effort into its development. (And they should, it's a great feature)
The non-US based support was apologetic and wanted to help, even though he had absolutely no idea what I was talking about or what the Google Assistant is. He did not call back in the specified time. However, it was on a Google Voice number which only rings thru hangouts, so it is not particularly reliable.
The US based support team member was very arrogant, and completely non apologetic. He almost wanted me to apologize to him for daring to ask that the Assistant be disabled, or at the minimum be typing friendly. He said that it was Samsung's fault that the phone didn't allow me to type when I long pressed home. He basically told me that I was an ***** for not wanting to talk to my phone every single time. He said it was more efficient to have to hit the home button once and pull up the Google app to type the search string in (when Now on Tap likely would have just pulled up what I was searching for). He has to do that on his Pixel and it's more convenient now for him and the way "most people search on their phone." That means that he lied about the Samsung home button issue to pass the blame to someone else.
I think the Assistant would be great if you could just type into it. That's all. Google needs to have options.