1. AC Question's Avatar
    Monday received a message to update & did so ......My daughter has the same phone & updated as well & her phone died a day afterward......$300 later for a new phone????? Now mine has died as well????? Something isn't right here
    05-10-2017 12:45 PM
  2. bmhillegass87's Avatar
    Hmmmmmm!

    Let's try to get to the bottom of this. I agree, something doesn't seem right that both devices would die and not take a charge. When you plug the device in to charge, do you get any kind of indicator on the screen? IE a battery symbol with a % inside of it, charging light, anything? Or is it completely blank with a black screen.

    Let's start here and work our way up!
    05-10-2017 01:39 PM
  3. Marsisme's Avatar
    I am also having this problem. I got the update around wednesday and my phone was fine until last night. It sent an error message that sad the phone had overheated and stopped charging and it'd start back once it cooled off. I went to sleep my phone only got up to 70%, i had on the charger all day but the life just kept going down. It's dead now and will not charge. Its plugged up now, but the phone only reads the charger for a few minutes before it stops reading the charger again, so it stays saying "0%" I even got a new cable thinking that it was the problem, but it's the phone.
    05-14-2017 08:39 PM

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