1. Andersb's Avatar
    Hello, my Android Samsung S6 has regrettably crashed and when I start the phone I can only see the upstart Android logo for a brief moment. Pressing the recovery mode buttons at start does not seem to do anything either.

    Connecting it to Smart Switch it does not recognize the phone, but however seem to enable a factory reset mode wiping the phone clean.

    I really do not want to go this path unless I am sure I have tried everything to recover the pictures first, any advice?
    09-06-2017 01:54 AM
  2. TwitchyPuppy's Avatar
    Do you have Google Photos installed on your phone? If so, they shall be there.

    If you want to know, go to photos.google.com
    09-06-2017 06:16 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! They'll be in your Google Photos only if you had turned on Google Photos backup (which is always a good idea). Is that the case? Remember that phones can fail without notice, so if you have photos that are important to you, don't have them only on your phone's storage -- back them up somewhere safe.
    09-06-2017 01:04 PM

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